Ora Sushi

I used to be a loyal customer, but I don't think I will return to this place. Last time we noticed the food hadn't the same quality, but we thought it was a specific problem. Today I had the worst experience. I don't know if they changed the owner or manager. It's not worth, it's overpriced! Actually, the price is the same, but they reduced the food amount a lot, the quality isn't the same, the service were lack. The sushi thickness is now 1/3 in comparison to the sushi in the past, the food were bland, We waited too much for our food and my husband's food arrived about 10 minutes after. The waitress used to offer tea or water, checked if everything was ok with the food and paid attention to customer needs. I don't know if they didn't receive a training. I am really sad for writing this review because I always recommended this place to my friends.

We intended to have Greek food that day but ended up here coz our original choice was closed, and we're glad we came in. This is one of the best Japanese restaurant in Richmond. The salad is loaded with seafood, i kinda want to ask for extra greens. The sauce has a nice touch of spicy flavor that's good to the palate. Unlike other teryaki don I have tried in Richmond where the bowl is heavy on rice that is almost losing its flavor, this rice bowl is just perfect to make tummy satisfied. Although our order of soft crab came in late, it was still worth the wait. I will come back to try the Ora tower next visit and will update this posting.

The Japanese restaurant we regularly visit was packed so we came to Ora sushi but will not be returning. Service: Terribly lacking When we went in the server (lady with pony tail and glasses) just looked up from the bussing station and didn't bother addressing us at all. The place was emptied so we seated ourselves. There were no other tables, yet she didn't bring us any water nor come to take our order for 20 mins until we called out to her, then she acknowledged us but continued to organize empty take out boxes/folding bags and came over 15 mins later stating she was ready. We were quite ready, to walk out the door from being ignored. When the food came, instead of placing it on the table, she would hover it and wait for us to understand she is passing it to us and have us to take the dish and set it on the table ourselves. There were no refills of water and whenever we asked for anything, it would take her awhile to bring it. When other tables started coming in, another server came out to help, which was much more friendly and competent. Hopefully the restaurant would be able to properly train the first server to up their game. Food: Edible but low quality The sashimi still had fish bones. Food portions are very small, almost half the size we'd get at the other restaurant but prices were par to other places. In general it was an unpleasant experience, there would be a lot for this restaurant to work on.

Had lunch here today. Ichiro was fully booked so we found this place. There were only 2 other tables of diners so we got seated right away. The servers are very young and inexperienced and clearly don't know anything about Japanese food or their own menu. The service was horrible. The food however was very good and reasonably priced. We won't be back but if you want good food at a reasonable price and don't mind waiting for it and asking several times for it, this place will suffice.