Dunkin'

The coffee that was advertised looked like a hot coffee so I ordered it, after saying I havnt been there in awhile. Felt like they were rushing me but they never said like hey that's a cold coffee or anything. It was good still so I'm not too mad. Just felt rushed and didn't feel like I got what I asked for.

I come here religiously and order ahead online. Today there was a long line and I ordered 10 minutes ahead so I could be on time for work. Instead of waiting, I pulled around to the window, assuming my coffee was done after 10 minutes. The lady at the window put her hands up with a disgusted face. I told her I ordered online, she simply had to hand me the coffee, but instead she told me I needed to pull around again. What's the point of ordering ahead online if you're waiting in line to simply tell them you're there? Extremely rude and poor customer service.

My son & I arrived early morning for 2 coffees & 2 of the tiny breakfast wraps on our way out of town from our place in Three Lakes. I’m writing this review hoping my comments will change the attitude of one of the employees working at this particular location. Our order was taken by a sweet girl at the drive through window & we were told to proceed to a parking area to wait for our order. Soon a slovenly girl appeared with our items - with a sour look on her face. I requested another lid for my coffee due to ill fitting top. She acted as if she was doing ME a favor & yet WE were the customers. My son followed into restaurant & was rudely treated by this woman. If you are in the service industry, which she is - & do NOT like working with the public - find something else to do. You will be a happier individual & those who no longer need to face you - will be happier, as well. PS - I’d like to add, I like Dunkin coffee & an occasional doughnut. This particular location is not indicative of others I’ve enjoyed while traveling.

I online ordered my coffee as normal at 7:30, and didn’t receive my drink till 8:05. This is ridiculous, mobile orders should be taken care of before hand such as they advertise. There were people in the drive through who received their drinks before I did. This is probably my last time going to this Dunkin. This is absolutely unacceptable.