Thai Ginger

1st visit: Though the food tastes above average, they have excellent customer service. Restaurant has good seating options. Our second experience was horrible. We ordered Angel prawns and Crab fried rice. Angel prawns was full of oil and we had to return Crab fried as crab meat was literally rotten. Not a pleasant experience.

The staff is very rude and arrogant. I was waiting for my online pick-up order for 45 min at the restaurant after receiving the notifications that it was ready. Nobody tried to solve the issue or apologize for the delay. When I asked for a refund, I was told that they can’t process it right now and would do it after the restaurant was closed. When I insisted on the refund, I had to wait 25 min for the server to call the owner to approve it. Even after 1 hour and 10 min of waiting after coming to pick-up my online order the food was still not ready. Terrible place with absolutely horrific customer service. I would not order from this place ever again.

I had Thai Ginger for dinner the other night and it was fantastic! They have a two page gluten free menu, including appetizers and desserts! The staff was very friendly and knowledgeable. My food came out separately from the people I was dining with. I’m not sure about their kitchen practices, but I’m celiac and I did not have any reactions.

I went yesterday with family and kids for lunch at 1PM after two years of pandemic, the two waitresses were awful and have no sense of customer satisfaction. They were rude while taking the order and the overall experience was awful😕. I will never visit this restaurant in my life again. I wouldn’t recommend to anyone.

Ordered takeout at around 6:30 for pickup at 7. When I got there, there was a crowd of 5-6 other people waiting for takeout. I ended up waiting over an hour to get my food. In the mean time, I received no notice that things are behind, or an ETA. The restaurant staff were too busy to greet anyone or respond to questions from the waiting customers. I like their food, but it's hard to imagine ordering from them every again.

Very Bad food. Orange Chicken was hard, stale and tasteless. No flavor. The Mango stick ice was awful. They just poured some coconut cream on regular rice. No sugar added at all. Nothing close to any Thai food we have tasted. To top it all , the service was terrible. No one cared. No one greeted. And the decor was bad too--gloomy, dark inside. AVOID!