Five Guys

Quickly, I've been to Five Guys 2 or 3 times and since then it's been a good experience. My order is taken within 1 minute and served without a long wait. I ordered the Cheeseburger, Fries and bottled Coke. 20 dollars is a bit pricey but the quality is good; plus the burger has 2 patties. The burger is stacked and more than satisfying. The recipe on the fries are robust, tasty and are properly proportioned. Go check it out.

One thing about Five Guys, they have a good burger. Out of all the fast food places, nothing compares. It’s pricey but worth it as long as you’re willing to accept the poor customer service. Just last month I started to think the service was getting better. There was a really friendly cashier I’d never seen before and boy was she quick. she immediately made her way over to me as soon as I walked in the door and took my order. She was very suggestive and kind to me and my husband. She even convinced me to buy a milkshake, I didn’t want it but she was so nice and patient the whole time, I had to add a milkshake. So when I came in a few days ago, I never expected this bad level of customer service. I didn’t see the usual cashier, somebody else took my order and I don’t think she wanted to take it at all. At first she was in the kitchen, made eye contact with me and didn’t proceed to walk over to take my order. The store seemed understaffed and it seemed like they had a lot of orders but still the workers were too busy talking and cracking jokes, I felt like they got annoyed when I walked in as if I was interrupting something. When the young lady finally took my order I was rushed. I could barely understand her anyway. She went back to speaking in a different language with the other guy and barely paid attention to us. Nobody noticed the new customers that walked in. I waited a long time for my food even my husband was upset. I only gave 2 stars because the burger was good but I won’t be coming to this location anymore.

4/12 Update: I am so disgusted!!! I went in to Five Guys around 9:15pm or so, on 4/12, to get a burger. The staff was very short with me because I didn't want that lonely looking hamburger bun. The store was empty so I didn't know how long it had been sitting there. And the grill had dried up hamburger remnants that I asked them to remove but the lady ignored me and still put the burger on the grill. Then when I said something, the guy/cashier started telling me that there's nothing wrong with it. Whatever happened to customer service. The real problem though was the manager. He made himself a sandwich, and ate it at one of the nearby tables. He used napkins to wipe his nose, then used the same napkins to wipe the table!!! I almost fell out!!!!! Then he had the nerve to wipe his nose again with the back of his hand. Its sucks if he was the one forming the patties, as he was working in the back, not front of store. He should be fired!! Especially with Covid. He's setting a poor example for his employees too. Maybe that's why the cashier had no problem with being rude to me. Whoever owns this location should be more careful about who they hire, else they could end up on the receiving end of a law suit. If I get sick in the next few days there will be hell to pay, believe that. I had already ate most of the sandwich before the manager did his nastiness. I never want anyone to loose their job, but you need to fire that nasty old man!!! ------- Previous Review: The one in Dedham is better.

Came in the soda machine was broken and there was too many people on the second one so I had to wait for a while. I feel like if u want good customer service u should probably come in the morning. At night everything looks unorganized. The workers just run around. And the mens bathroom always smells.

Five guys is absolutely awesome. So happy the staff is back to work. The staff is always personable, helpful and professional. All the young men are wonderful examples of how you want young Brown men to behave. It shows that you cannot believe the stereotypes you see in the media. They are not scary. You could tell they were happy to be working. They need to train ALL the cashiers at Shaws in Randolph, Ma. The restaurant is ALWAYS CLEAN. MY order is always right. Always. MY visit was 8/27/21 @approximately 7:45 PM - 8:00 PM