Dunkin'

So I am standing in line behind one other person who is placing a colossal order for 10 minutes, fine it happens. But when the employee finishes that order she starts to make a coffee and places it on the counter for the fourth person in line and says “oh he always brings exact change”, excuse me I’ve been standing here patiently for 10 minutes and I also have exact change with my debit card, what so now there’s priority for certain customers because they were regulars. I won’t ever be coming back to the store again.

Very disorganized. Long wait for latte that was made iced when we were asked twice if we wanted hot. When we got the corrected (hot) one it was still made wrong. We noticed other patrons waiting for longer than you would expect as well. One even had to tell the manager what he was waiting for in order for it to be made at all! Everyone was friendly and with a little bit of redirection I think they could definitely be better. Perhaps they just had their afternoon team in a little too early!

The server did not speak in complete sentence. (Anything else? swipe.) I felt like my order was a burden on this individual and I got 1 coffee and a donut... The floors were a mess, and the place smelled ...not fresh. My coffee was burnt, but I've grown to accept that DD can't not burn a cup of coffee... The only reason I go is because there is nothing else to do while I do my laundry... Other than that, I would avoid this place...

Customer service doesn't exist. Order was wrong, bagel cut like my 3 years old did IT and all items crowed in the small side paper bag. charged the wrong price and no apology ever, can't scan gift card correctly...nothing was right with this visit and hasnt been the few previously. Was hoping they changed but NOPE！

Edit: This location is still nasty, sandwich english muffin was cooked frozen making bread tough and hard to chew and digest, nasty. Bacon is always undercooked. Coffee was good tho. Trash wasn't emptied and napkins werent filled, even as there were no customers and the staff just sitting around doing nothing. Bathroom was gross, sink had a ton of dirt in it and toliet was gross. Do not order cold brew here or any coffee that you actually want fresh in afternoon or evening. Tastes like bitter old double dark roast or something id expect from starbucks. It made me nauseous all night. I had it remade 3 times and still was not cold brew. Employees dont know what they are doing or just dont care because it was close to closing and lied about having cold brew and probably thought dark roast was the same thing. Morons. Then I tried to get a refund the next day and manager and others were rude to me and wouldnt do it over phone (i dont drive and its pretty far) and they even hung up on me twice. Don't come to this location. Seems the one in Presidents Place office building in Quincy center is the best at the moment. Or possibly the DD just up the road to the north