Panera Bread

The receipt says the order was submitted at 3:15 when in fact it was submitted at 2:30. This is the second time now that I have had to wait almost an hour to pick up my food, and it’s being disguised (not necessarily intentionally) as being done in 15 minutes. Every time I place an online order I see people coming into the lobby and having their orders made before the 5 or 6 online orders that are pending on the screen. This is NOT any fault of the employees that are making the food, this is due to understaffing as is the case with most businesses these days, and it’s hard to find employees that want to work, and who can fulfill their job duties effectively. Willow for example is an amazing employee who is always trying to get things under control but the last time I went there were two employees who were just waltzing out to the dining room and picking up dishes while there were 13 orders backed up and a 45 minute wait time. I’m not 100% sure how the system works when it comes to making the food, but it seems that there could have been something for them to do, like make soups, cut bread for sandwiches, prepare salads, etc instead of leaving it all to the two employees who were making the food. When all is said and done this falls onto the store manager to hire more employees and effectively designate their responsibilities during rushes, and if payroll doesn’t allow more hours to be allotted then corporate needs to fix that. We are dealing with the same issue at my job, so I understand but it should not take an hour to make half a sandwich and a cup of soup. Also, Google is displaying an estimated wait time of 10 minutes for online orders, which should not be trusted.

The staff is slow with no organization there are 15 people angrily waiting for food and a few have mentioned waiting for 30 min. My order was not right when it was delivered and I have had to drive back to the store and do rapid pick up. It was supposed to be ready at 2:05 and is no where near the time they promised, and it is currently more then 20 minutes late. I do not recommend this store. I do recommend management gets involved to help because without leadership it seems no one has a sense of urgency resulting in horrible service.

Ordered curbside pickup from the Queensbury NY location, and after waiting 20 minutes past my scheduled pickup time, they brought out a sealed bag with my food...got back to our office and we were missing all 3 baguettes that went with our soups and salad. called them and the girl had no answers other than i could drive back in and pick them up....terrible customer service. i had just wasted my whole lunch break waiting for our food that wasnt ready when it was supposed to be. Awful. no offer of compensation or offer to deliver them. NOTHING>

If I could give zero stars, I would! After waiting 1 hour and 45 minutes for 2 sandwiches, 2 salads and mac and cheese, we head to our soccer game that we were late for, and realized they never gave us our mac and cheese. They were not busy in the store at all either! 3 tables! Pretty sad! We usually go there all the time, and we wont go back after that!

Ordered a wrap that on the menu did not say it came with aoli, when I found it in the wrap I politely told the person at the register that it had some sort of mayo on it and was told that it came with an aoli. Again this is not listed as coming on the breakfast wrap and was just told sorry not offered to have a new sandwich made. Also took forever for the wrap to be made which I understand seems like everyone is having a hard time to get help