Old Chicago

We took our kids to eat to celebrate great achievements during their school year. Our youngest ordered a kids pepperoni pizza. When it arrived, we expressed concern to our server, Zeke, that the pizza was burnt. The pepperoni was so overcooked it was dried up and the crust was burnt as well. He took it back to the kitchen and told us it would be just a few minutes to make a new one. We were all almost finished with our meals when it arrived. We couldn't believe it....it was the same pizza we originally got with more pepperoni just thrown on top!! I was so angry. Once again we told Zeke, who returned it to the kitchen and we waited AGAIN. We were all finished by the time it arrived and had to take it home for her to eat. (She ate some of all our plates in the meantime) I should've asked Zeke to see the manager, I didn't. But it should also be said that I only caught a glimpse of her for a brief moment during our hour and a half debacle. We will never go there again. Colorado Springs has a better one. I did snap a picture of the burnt pizza we received with the new toppings tossed over top.

So, i went to Old Chicago here in Pueblo, Co. When they first opened a few years back. Let me tell you i didnt like it! So just recently i went gave it another try! Food was good, and even tho it was a little busy, and only had one person serving, Shyloe did a great job on making sure my table and all the other tables where taken care of, even tho they where short on staff that day. That woman needs a bonus! I' m planning on returning to try more food of the menu..

I was so excited to see this place because it closed back home. I ordered for delivery and it showed up 30 minutes past delivery time, pizza was all over the box, it was cold, and this is what I got for the veggies with dip for $2.99... I ordered through the restaurant website so whoever they use for delivery should be rethought but why would you skimp on the veggies?!

I'd love to rate this location higher, because I've really enjoyed eating here and at other Old Chicago locations in Colorado in the past. However, the quality has gone down significantly in the last 5 years (maybe that's indicative of chain restaurants in general, I'm not sure). The last time eating here was disappointing - the dishes were cooked fine but very bland, and the wait time was surprisingly long compared to previous experiences. The staff were great, however, and so if you enjoy Old Chicago this one is worth a look, at the very least.

Order was completely forgotten, waited an hour before getting food.. manager compensated delay with complimentary salad. Italian melt not worth it. More bread than toppings. One slice of each meat.. No mayo, even though menu said it comes with it. Waffle fries aren't crispy, really potato-y. Caesar salad was excellent with plenty of dressing, flavorful croutons, large parmesan cheese shavings. Service was slow, not attentive, did not provide full order, food was waiting in window for quite awhile and became cold. Fried chicken tenders on kids meal tasty, with batter light and crunchy.