Subway

This Subway is usually pretty good, so we decided to order subs from here for our team this week as it’s a really busy week for them and we want to make sure they are fed. We were going to get a pretty large order. I got up early to go pick it up, we checked their hours and they were open 9A-9P and I worked 10:30A-11P this day. So I got there around 9:55 and they didn’t look open but the sign on the door said hours Monday-Sunday 9A-9P so I figured maybe it just looked closed in there and got out and walked up to the door. There were people in there but the door was locked. I went back and waited thinking maybe the opened at 10 but they didn’t. I left around 10:15 with no subs and now having to find another place to order lunch from today. Please either update your hours or open on time.

This Subway is not what it used to be. I, and others, have all but stopped going there because prices have climbed while service has deteriorated. This will be my last visit. I was hoping to run in for a quick sandwich. What I witnessed is hard to believe. For three consecutive customers, including myself, the first server would ask the customer what he or she wanted, would get the bread out of the oven, and then say she forgot what kind of sandwich the person had ordered literally seconds earlier. Then, the second server who finished the sandwich also forgot three times in a row what kind of sandwich she had just made in the few seconds it took her to walk over to the cash register to ring up the sale. Customers were rolling their eyes at what they were witnessing. It gets a bit frustrating to have to repeatedly remind them of what kind of sandwich you had ordered. It was as if they were paying zero attention to each customer. The result was that getting a sandwich took much longer than it should have. And after all that, I discovered the bread in my sandwich was less than freshly baked. And a manager was nowhere in sight. This location used to be excellent. But no more. I don’t see myself going back there anytime soon, if ever.

If I could give this location 0 stars, I would. When they make your food wrong, and you call this location to speak to a manager about food they made that you cannot eat, you WILL be told that "this location doesn't have a manager". When you ask for a refund for food you now cannot eat, they fight you tooth and nail, then claim that their area manager will get in touch with you. This location shouldn't be functioning without any kind of management. I'm pretty confident that that is not subway policy. Order here at your own risk.

I had lost faith in Subway due to many experiences or poor quality and service. This franchise knocks it out of the park on all fronts. The staff are extremely friendly, kind, and hard-working. The ingredients are fresh and of high quality. We love stopping in for a quick bite and a laugh with the staff. Keep up the good work.