Jamba

I was doing a little clothes shopping shipping next door and decided to pop in and grab a Jamba for the road. I decided to try something new and ordered a Protein Berry Workout. As I was headed back to the car I began to realize that this was not what I wanted. It was made correctly but this is what happens when you try new things; some hits and some misses. Anyway I roll back in and I an for one of my regular drinks Apples-n-Greens with mango in place of the bananas. The polite young man behind the counter makes a comment that I must have really liked the first one because I was back for more. I mentioned that I didn't like the taste/texture of the first one. He then says that Jamba has a policy where they will remake it if you don't like it. I was fully prepared to just buy a new one so that was a truly pleasant surprise! I liked the fact that there was not Spanish Inquisition-level questioning or 15 reasons why the remake policy would not be applicable. I never knew this policy existed and I realized the reason why; in 15 years of buying Jamba I have never had to have a drink remade until today; heckuva streak.

My 6 year old son and I came in this morning around 9am. We placed our orders promptly and the server helping us made a big deal about how awesome my son’s plush Shy Guy (from Mario Bros.) was and told us about the Shy Guy costume they had made with friends. It had been a rocky morning for my son and this connection totally cheered him up. They made us some great smoothies and even drew a Shy Guy sticker to put on his cup. Unfortunately we didn’t notice the drawing until we’ll after we left and hope this note finds them. It really meant so much to my son (and in turn me) and we appreciate the great customer service.