Subway

We ate at this subway today. My son ordered for me. The lady behind the counter charged him for guacamole on the Southwest steak and cheese wrap which comes with guacamole as you can see from the Subway website. She refused to remove the charge after I showed her. Then while eating I found mold on the tortilla. Poor food quality and worse customer service.

From the moment I walked in the door, the employee working tonight made me and my 10 year old daughter feel like we were nothing but an inconvenience. He saw us walk in, he looked right at me, but instead of greeting he walked away into the back room. I just figured someone else would be waiting on us, so we waited, but no one came. I called twice for someone to help us, and it just so happened the only person there to take our order was the same employee that ignored us when we first arrived. When he finally came out of the back room, he seemed to be very unhappy. He walked up to the counter and just stood there, with a blank look in his eyes, didn't even ask if he could help us. The entire time while he made our samdwhices he moved very slow, he applied very little toppings (I had to ask him to add more of everything) and he would would not even make eye contact. He was extremely unmotivated, he seemed irritated any time I would ask for something, and overall made us very uncomfortable. I get it, we all have bad days, and sometimes we want to be anywhere but at work, but how hard is it to greet your customers with a friendly, pleasant attitude? How hard is it to say "Hello, how may I help you?" ? I did not get the name of this employee, but we visited the store located at 5960 W. Parker rd., it was 6:45-7pm on Thursday March 11th. I went so far as to put $2 in the tip jar because it was obvious this guy was miserable, I wanted to cheer him up. He didn't thank me, or tell me to have a nice evening, he said nothing after I tipped him, and he just stared off into space as we walked out the door. I will not be returning to this Subway location, ever.