Wingstop

It's all about the bounce back! We had a big 50 wing family meal that got mixed up and was missing a large fry. The manager was super about it and offered to replace the wings and fries but driving back to their store at that time wasn't an option. Fast forward a week later. They knew exactly the order that had gotten mixed up and was missing the fries. The manager was attentive and the team busted out our order because it WAS a bounce back opportunity! Everything was perfect, especially the wings! I am very thankful for their service and the manager who replaced the mix up a week later!

I actually love Wingstop, but every time I order from this location one of my items is always missing. This is the second time that it has happened and I just had to take my phone out and leave a review. Guys even if your bags are sealed please open them to make sure all your items from the order are there before coming home.

Ordered offline for delivery and didn’t get all my order. I called and the Manager came to the phone all rude and dry. He refunded me for the count of the missing chicken didn’t apologize or show any concern. He has no customer service skills and needs to be trained. He ended the call by just hanging up in my face. And to make matters worse after I was hung up on I found a hair in my wings. PICK ANY WINGSTOP BUT THIS ONE!!!!!!!

Tried to get flats as I always do at every Wingstop over the nation for the past decade and I was told by staff and manager that they don’t do all flat orders. Well that’s a first WINGSTOP! If you want all flats just know they won’t do it! The staff was mean when asked for manager and why that was their policy and refused to provide an answer. Literally went to another Wingstop down the street and low and behold they provided a full flat order with NO questions at all!

Worst experience ever from wingstop. This place has always been my favorite until tonite. My food normally has no issues however tonite I had a small problem, called to explain & I was hung up on before ever speaking with anyone so I guess that's one way to clear the call cue. Customer service from one person was confrontational. I asked to speak to a particular person by name & this employee ignored me multiple times even mocked me and argued with me when I told him I would wait. He kept trying to convince me why I was wrong. I asked to speak with management at this point and then he gos on with this charade trying to convince me he is the manager. I said I would wait to speak with the someone I know by name.... so he talked and raised his voice over me as if I would be ok with it.. then told me he didn't care about my grievance or my review. He told me do whatever I want to do.... then hung up on me again. I tried calling back because all I wanted to do was talk to someone I knew. So that they knew my experience or concern or try and resolve the issue. As a matter of fact I have filled out more than 20 positive surveys for this location and I'm not making up a.story here normally all the people here have been the nicest out of all the wingstops I have been to and I sometimes would come here more than 10 times a month with no complaints whatsoever however all you have to do is have one really bad seed contaminating and spreading disease. Oscar is the rudest person, totally unmanageable, does not care about people. He harms your reputation more than a few bucks you think you save by hiring him

UPDATE.. 22MAY22... This location is GOOD... Staff is very friendly... Management is continuously striving for excellence, but there's a couple of clerks or kitchen helpers that need to catch up and be on the same page... Orders on the receipt are accurate, not matching contents inside bags... I had to go back to the store from home and still, show my receipt and request my order to be completed since it was missing items... Was offered a tray of french fries, I replied it should be a tray of extra 10 flats unflavored...