Panera Bread

Thank you Dorothy and Court. I appreciate how quickly you fixed my pick up order. The wrong item was ordered and do to dietary restrictions I would have been unable to eat what was made. Dorothy jumped in and had made what was originally to be order. No bad attitudes just genuine concern for what the customer needed to leave a happy customer. Thank you again. I will return for curbside pick up.

I made a rapid curbside pick-up online, and I even put down what I wore and the model of my vehicle. I parked at the designed spot, clicked my order email, and waited... no one showed up after 10 minutes, so I went inside. Two people were inline ordering. One person was asking question about coffee. I checked the "To-go" table (it has a sign), and "delivery" table... nothing. I found my order at the counter near cashier, sitting lonely there. I told the cashier I picked up my own curbside order, even though it has a policy, but no one was doing it! I ordered one Kitchen Sink cookie, $3.99. First impression, why was the bag not sealed (as showed in one of my pictures)? Luckily, it had a smaller sealed bag. However, the cookie was dry and hard. It was worse than the ones from grocery store, where I can get much more cookies. Should it be warm for rapid pickup? I ended up put in my microwave and reheated it for 10 seconds. Very disappointed with the order!