Panera Bread

When I went in it was not busy- all of the staff seemed to be having a good time, when I ordered my food and then waited , I was looking for a table that didn't have dishes on it or crumb's but I couldn't find a table so I ended up at the bar seats by the entryway which was also very dusty! My food was good. i feel like when your not busy let's get that dining room cleaned. In this picture you can see dust that's been there longer than a day! I eat at Panera because it's a little bit healthier food and usually a lot cleaner dining room so I hope this motivates whoever to stay on point with that.

Prices are good, selection can be eclectic but the quality of most foods are good. I especially enjoy the soup in a bread bowl and their breakfast sandwiches. The reason for the 4 star is that I find many of their bakery goods to be a bit dry. The breads are good including the bagels but I recommend eating within 2 days tops for the same reason. I had the pecan bread which was a twisted bread with a sugar cinnamon glaze and some pecans. I also got the classic sour dough and made grilled cheese sandwiches with boar's head Vermont cheddar cheese. They were excellent and the bread in that use was amazing.

This place always has good food. The macaroni and cheese is always scrupulously scrupulous. And the rest of their food is made very good. Practically all the open seating was not wiped down, and looked like multiple people had been there at the table without any cleaning protocols. Overall, not a terrible experience when considering the welcoming people there.

Entrance into the restaurant was dirty, the food was mediocre at best. They need a better system for letting you know when your order is ready, they have music playing and they call your name out behind the counter where the food is being prepared, consequently we didn't hear our name called we waited and finally my husband went to the counter and it had been sitting waiting for us to pick it up! The soup wasn't even warm and I had to return it too! The ladies room was out of paper towels in the handicap bathroom. The dining area overall appearance was not clean the carpet looked old and the experience was not very pleasant at all

Had to pull up to wait for my order - no problem but they only brought the food. I told them that the smoothie was missing and he brought it out with the straw already in it. I don’t know if he was trying to be helpful or someone was getting ready to drink it, but that’s disgusting. They ask if you want your receipt and I recommend taking it.

I am very unhappy with this Panera! Thursday I ordered the Pick 2 (for delivery) a sandwich and Wild Rice soup. I received their Thai soup instead. I am very upset for different reasons. The key reason is I have a severe allergy to coconut. Had I not noticed the difference, It would have been bad. I called up to the restaurant and explained the situation and the lady that answered had stated that they were out of the Wild Rice soup and not sure how the Thai soup ended up in my bag. I explained several times that I have a severe coconut allergy and should have been notified that they were out of the soup and not have a replacement of whatever soup they felt like giving me. The lady then transferred me to a "manager" who, when they got on the phone, immediately asked "Do you want a refund?" without an apology. I again, reiterated that I have a severe coconut allergy and this could have ended badly had I not noticed the soup. She abruptly again stated that they will refund me. "Its refunded" and ended the call. As of writing this review, I have yet to be refunded. To be clear, this is NOT about the money, it's the principle of the fact that I was not even given an apology.