Whataburger

My family used to come here a few times a month. Our last three visits were a bit disappointing. 3rd to last visit waited in line for about 10 mins. We understood since staff is low etc, but once up to the counter was told it would be a 40 min wait. I did a doubletake as I thought the young lady at the counter said 4 mins but she repeated 40 mins. I said Ok then, we walked over to Chik-Fil-A and had no problem.......2nd to last visit we ordered our items with no problem. The floors were sticky and the tables were all dirty. I had to run to the restroom and get a few wet and dry paper towels to wipe down our table. Once we got the food the burgers were lukewarm and fries were cold..........Our last visit I should have known better than to go back but we were in the same shopping area. This time the place was a completely disorganized. Once up to the counter we noticed that the crew was more busy cutting up than actually getting orders out. From the counter we could see the pile of trash and fries on the floor where the orders are kept. See pics attached. Trash overflowing from the cans, trash under tables, floors all dirty and sticky again. Our burgers were room temp and the cheese like it had just come out of the fridge. That did it for me. I wrote corporate with my grievances and sent them the pictures. No response back, its been a few weeks. Obviously they have no concern. I'll go out of my way to go to a different location or different restaurant all together. I left then two stars since the place could be good again, they just need to get their act together.

the worst,i had placed and online order which said it was ready in 15-20 min.I got there 10 min late and i had to wait another 15 min in line because there was only 1 cashier .When it was finally my turn they still didn’t have the food ready,and i had to wait even more .Once I finally got my order I checked it to make sure because they be missing a lot of things on my orders and realized I didn’t get the 4 ranch’s extra that i ordered and had to pay for .I told the lady and asked her to give me some ketchup too and this lady gives me 1 whole different sauce and just 1 ketchup.Ma’am what am i gonna do with that? They also didn’t give me the extra fries i ordered for my little sister ,Thanks a lot for nothing

Poorly managed, drive through and inside order pick takes too long. It took over 45 minutes to service 9 cars in the drive through. Good quality has gone down. Every other time I gummy fries are hard as rocks or undercooked. Avoid this location, it’s in too good of a spot to be this terrible. Need to get someone new in there.

I used to go to this Whataburger every summer night as a senior in HS… This was the place to go, we’d meet our friends and have a great time. I still live Pville and have continued to come to this location. But in recent years each visit has progressively gotten worse. Normally I’d brush it off, and move on but this time something has got to be said. There have been multiple instances where they appear closed, because the drive-thru lanes were blocked with cones, so we’d call the store prior to coming just to ensure the location was open and were argued with, and told they were open. But again, we’d pull up and see the drive-thru blocked. We’d call again, and they said they were open but there was no way we could order our food… Tonight, this location was very much open, and to avoid any confusion I placed an online order and came to pick it up. I get home, and realize they forgot to put part of my order in the bag, and the food that was received was raw. The onion rings specifically were soggy, the onions weren’t cooked, the sandwich we did end up getting was undercooked as well. I’ve worked in the fast food industry as well so to some degree I understand, and I normally wouldn’t complain. But at this point every visit the experience ends up being worse than the last. It’s a shame to see a place that I spent some of my best days in, turn into this. All I ask is for some type of improvement going forward.