Dunkin'

Worse Dunkin location around. I’ve gotten so many wrong orders here. I keep giving it a chance because it’s easy to go in after food shopping next door but it’s not worth it. I could tell that the girl taking the drive thru order was struggling to get my order as she kept repeating it incorrectly. Thanks to this I pulled into the parking lot after receiving my order to check it and sadly I was right. I believe everyone deserves an opportunity to earn an honest living so I made sure to clearly repeat my first item and take it slow asking one by one and still my order was incorrect. I did not ask for less spread and the type of bagel was also wrong. They were closed so I had to walk up to the drive thru window. It wasn’t just me. There was a man before me having to do the same. The worst part was that instead of being accommodating for their mistakes they had an attitude when it came to fixing them. This location needs better management and customer service training.

This Duncan needs some organization organization in this place it's a drive-thru I know but the staff is miserable it's obvious when you pull up and you see their faces. The front door is always closed they can't keep up with their business and I know from being inside and watching what goes on there's no stocking everything is behind time for a new manager

Worst of the worst here in Rhode Island ! They do not know CUSTOMER SERVICE AT ALL ! Everybody knows if u worked customer service u don’t be rude just because u are having a bad day ontop of being rude everything is always wrong overly cooked or coffee u can tell just sits there ! Worst part is the ladies always talking about their employees buisness or theirs or customers etc and ohhhh they never answer their phone ‘lastly don’t even bother repeating ur orders because they still do it how they want purposely! It’s not the store it’s the employees and poor management! This one I would never go to again after visiting for first time

Even though they have great food here and great coffee, there's always something that's not available. It's either a maple frosted coffee roll, or certain type of donut or muffin, or you can't get a coolatta because their machines are down for cleaning or you can't get a sandwich because they're sandwich machines are down for cleaning etc. There's always a reason why they can't give you something. They also get the order wrong about 50% of the time.

After leaving a horrible review cause of my experience. I've given this location another chance. I've gone two week in a row on different days and thins are so much better thank you. I had one of the flakiest delicious croissant. My coffees have been made correct and taste better. I appreciate the hard work. I'll be coming back soon