Pizza Hut

Last month was my first time ordering from this Pizza Hut establishment and I have to say that upon seeing so many negative reviews, I was very iffy about ordering from them. But because I was really craving some Pizza Hut pizza while being at work in this particular area, it isn't like I had much of a choice, especially if I wanted to satisfy my pizza craving. So, with that said, I placed my order, which included a Spicy Lover's or Meat Lover's pizza, cheese sticks, and cinnamon sticks. Honestly speaking, I was pretty anxious to see how my order would taste. especially because, again, I read the many negative reviews. To my pleasant surprise, the staff that assisted me were polite, friendly, and courteous, which was such a relief. Upon tasting my food, I definitely thought everything was good. My only issue, which is the reason for the 4-star rating, was that there was a bit too much cheese on my pizza. In my order, I had requested for my pizza to include light cheese. So, with that said, I couldn't really enjoy my pizza as I really wanted to. However, it was still enjoyable as opposed to unbearable. In conclusion is the big million-dollar question: would I ever go back to this establishment again if I were in this area? Yes, absolutely. And to everyone considering this particular establishment for pizza but are hesitant because of the reviews: please check out the establishment for yourself. Don't let other people sway you into avoiding it. Make your own judgment and have your own experience.

TRUST THE REVIEWS! Terrible location, order from somewhere else. Worst Pizza Hut in the county, possibly in the whole state. Had bad experiences in the past with undercooked items, long delivery/pickup times, just a terrible product from this location so I hadn’t ordered from here in 6 months. Last night I decided to take a chance since I had got home late and ordered delivery. As I should have expected, nothing has changed. Undercooked pizza and cheese sticks, the top of the box was pressed onto the pizza smashing the pan pizza down but due to it being undercooked, no toppings came off just a half smashed pizza and a greasy inside top of the box. Paid an additional $2.49 for extra pepperoni, the pizza had about 12 slices of pepperoni total. I actually don’t think I’ve ever received extra toppings when I paid for it, must be an owners decision not to give extra toppings to customers who pay for them. Also wanted to add the delivery driver arrived with 2 other people in her vehicle which was odd to me when she was handed my order by the unknown person in the back seat of her car. I have never seen a full car arrive to deliver a pizza and cheese sticks but maybe she was also doing Uber pickups on the way which is why it took an hour to arrive? All in all 3 bites of a slice of pizza and 1 bite of a cheese stick was all I needed before I threw the entire order in the trash where it belonged. Will be doing a charge back on my credit card since it’s impossible to receive a refund from this place. 6 years ago this place was amazing, great customer service, great food but ever since Covid hit, this location has become the best in 2 categories, #1 in worst customer service and #1 in worst food quality. Will never order from this location again, if you really want Pizza Hut try the other locations in Pasadena and GB. Better yet order from a local pizza joint instead of this garbage, I sure wish I did.

Ordered online. My card was charged twice-upon calling the restaurant I was told there was nothing they could do but they could take my order again. They did take my order again-but wanted to charge me a THIRD time. When I asked to speak with their manager I was told “she was busy” and there was nothing she could do. So we have now been charged $75 for food that we never received. Left a complaint with their corporate office. Absolutely horrible customer service. As a restaurant manager myself, the manager could have simply just made the situation right by sending our order and we could have handled the duplicate card with our credit card company. Will not be ordering from here again.

I was thoroughly underwhelmed by the food and service I received from this Pizza Hut location. My food was running about 30-40 mins late so I called the restaurant to check on the status of my delivery. The woman who answered the phone made an excuse for the lateness while not apologizing or offering anything for the inconvenience. When the food arrived it was almost cold. I ordered 6 wings with my pizza and one was shriveled and over cooked. Not sure why they thought this was ok to send out to a customer. When I make a decision to have a cheat meal I hope for a good eating experience. They did not give me what I was looking for. I will never use this location again. Poor customer service is why larger food chains are losing their competitive edge over smaller mom and pop restaurants. Don’t waste your time, money, or calories with this location.