Vocelli Pizza

Order was missing an item and the employee I spoke with was very apologetic and polite. Missing item was delivered less than 10 minutes later at no cost. The driver was professional and polite. The pizza, salad, bread, stromboli, and wings was fresh and tasty. A better experience than some other local places recently. We will absolutely order from the Pasadena location again after this great experience.

I've picked up twice. Both times we ordered subs. They are outstanding because the subs are toasted and because I picked them up quickly, they were not soggy. However, the second time, not a weekday, but a Saturday, the staff failed us a little. They "lost" our order, so I was left standing waiting for them to start making our subs for 25 minutes (the original estimate was 15 minutes - probably because they were also making pizzas for other customers). A little disappointing. However, the subs were still very delicious. I just hope that the youngsters there get it together. It is really good food. I'll probably avoid weekends from now on.

I ordered through door dash thinking it would get here quicker. However, come to find out vocellis delivers their own door dash orders! And lemme just say that came about 20 minutes earlier. The store is not the same without Leonard being there anymore, times do take a lot longer (15-20 minutes, that's why I ordered through door dash). However, the steak sub was still amazing.

Extremely rude customer service. Listed as delivery available on both google and their website, yet when I call and ask to make a delivery order I was simply told "No." with no follow-up explanation. When I asked whether they do delivery she simply said "We don't" and laughed. So I hung up and will be taking business elsewhere.

Ordered a 2 pizzas last night and used my credit that was given to me from a previous issue that happened. Regardless, was told 20-30 minutes for pick up and got there at the 30 minute mark and was told the pizzas needed another 10min and if that would be ok(like I had any other choice but to wait). And so 10 minutes go by, still not ready. Ended up waiting an additional 20 minutes total from the est time the food would be ready. Not happy my last three orders-visits have not been great. 1) missing food order, had to go back and wait for Calzone 5-24-20 2) extremely unprepared wait time, bad customer service 6-26-20 3) wrong est wait time, additional 20 min wait. 7-29-20 I'm giving this location a 2 star only because the food is good.