Einstein Bros

This was one of the worst experiences I've had at an Einstein's. I only received egg whites on the 2 egg sandwiches we ordered and barely any turkey on the other. The Baker's Dozen Bagels listed the bagels I'd receive, yet I just received a random assortment. If I had known, I would of not ordered it. My son is allergic to sesame, and unfortunately instead of dealing with 2 sesame bagels, most of the bagels were everything bagels with sesame. The issue with this is it makes it harder to share the bagels with my son and most of the people in the house don't like onions or garlic on their bagels. Additionally, most of my bagels weren't cut properly. And parts of a couple bagels are missing. And finally, I feel like the coffee wasn't brewed properly. The coffee tasted like chemicals. I love Einstein Bagels usually. I just moved in the area, and it saddens me the closest Einstein's Bagel to me is sloppy in their food service.

Double check your order before you leave, got a texas brisket bagel today that had brisket on half the bagel and there was barely even any brisket? Really? We can't even put enough brisket on a bagel? Lazy work. Even though there isn't another one close by it'd be worth your money to find one. Despite the owner being aware of these issues no changes have been made. (See their responses to 1 star reviews below mine, and probably the same response on mine too, lazy work)

This used to be such a nice bagel shop pre-Covid. I understand all food service establishments are having a tough time...BUT - it’s no excuse for a dirty, depressing shop with minimal stock. Limited flavors of cc, sloppy unclean coffee station. What happened to the management here?? Why can’t there be indoor seating anymore? Don’t care to go here any longer.

I placed a catering order online for Christmas Eve morning pick up. The store was closed with a lockbox on the door when I arrived. I was not the only person standing there confused. I am referring to the Park Ridge, Illinois location. Today I checked and they put the payment through. I was actually charged for a catering order that I could not pick up! I am waiting for a call and a full refund. Absolutely absurd. Wish I could rate 0 stars but I cannot post this unless I click the stars.

Waited 15 min for two toasted bagels with only 1 person ahead in line. There were about 7 people working at the time. Asked for a small amount of cream cheese on both bagels and I saw them put a large amount of cream cheese on my bagels and then asked a 2nd time if they were prepared with a light amount of cream cheese as they handed them off to me and said yes, they were. See photos.

This Einstein's is gross. I had a huge piece of hair in my blueberry muffin this morning. This is the second time this has happened to me in the last 2 months. The service is fine - the people are nice, but they use the same gloves to handle the money that they use to make the bagels. I don't usually write reviews, but I was so annoyed about finding another long hair baked INTO my blueberry muffin that I decided to write something. Gross

I ordered a lunch bagel sandwich about an hour ago, and as I was halfway through it, I noticed a white piece of paper sticking out of the other end of the sandwich. I slowly open up the sandwich to find that the deli meat paper was left on the ham. Wet, soggy paper. Paper that I’m pretty sure I was eating that whole time. I lost all appetite, and I couldn’t stop gagging for about an hour. Thoroughly disgusted and disappointed. Also, they messed up another part of the order as well. Sloppy job overall. If I can give 0 stars, I would.