Panera Bread

I joined the Unlimited Sips club, and this is my home Panera. I love the new location, definitely more bright and clean than the last. And even though it's a smaller bay, it being more open makes it feel less crowded than the old location if that makes sense. I had to give it the 4/5, however, because unfortunately a few times the coffees, (regular) lemonade, or half-n-half has been empty. That being said, I'd still recommend this spot to study with a charge lemonade, chat over lunch, read by the fire with some tea, or just enjoy some good coffee and an amazing bagel.

If only I would’ve read the reviews I would’ve saved myself a lot of time and frustration. “Rapid Pickup” is a complete joke. I left after 40 minutes of waiting and I was still charged but never received my food. It was one meal! They weren’t even busy. The manager didn’t even apologize just said 15 minutes after my quoted time (40 min after ordering) that it wasn’t ready yet. Don’t bother calling them either, no one answers their phone. I will never give them my business again.

I would give zero stars if I could. They always forget our main items and when we call they are extremely rude about it. It's frustrating because we really love their food but I can't handle their attitude and incompetence. Almost everytime I've ordered from there something BIG is missing. Its not like the bread or side of chips is missing (I could look over that), its always a whole sandwich which is already over priced! They don't care about making things right and like I said, they are rude about it. We always try and polite but we still got hung up. We will not be ordering from that location ever again.

Panera has recently changed locations so they can have a drive thru. Their menu and daily bread options have dwindled. The new place lacks the cozy intimate setting I'm used to. It's crowded and I am not a fan of listening to the kids iPad next to me as I'm trying to meet a client. This new store doesn't welcome you to stay and chat. I absolutely hate it. I give it 2 stars because the food is still good.

When I visit a relative I always walk to Panera. Maybe 90% of the time I don’t receive a drink cup with my order when I place a order on the app and pick it up at the rapid pick up shelf. I have to ask for one. I went to the Restaurant once and ordered at the cash register and I asked for no sauce on the sandwich. They put the sauce on the sandwich. I didn’t want to make a big deal about it because I relative paid for the lunch, but it’s just not organized there.