Panda Express

Great service, the food is really good, try their new Premium Black Pepper Steak. Its yummy! 😋 However the reason for this review is about this Panda Express' dedication to keeping their staff and customers in a safe covid-19 free environment. There is a spacious outside line; allowing 5 guests in at a time. A recording to inform you, and a walkie to alert you when one of the 5 spots opens inside. And all the new covid health department regulations are posted as well. And of course everyone is masked inside with tall food shields, i even saw a Panda Express member cleaning\sanitizing the door. If you're taking this pandemic seriously this is the place you want to come eat.

Visited early January & the frontline staff were sub parr when compared w/ other Panda Expresses. They made mistakes (most egregious being designating Spring Rolls as an entree item (instead of side appetizer as I ordered which was probably more expensive) & failing to provide the ordered item A rather unpleasant (Supervisor?) who had very shoddy customer service was indignant that I called them on the mistake (after I waited in line again). When she explained that I wasn't charged for Spring Rolls (she smeared food sauce over my receipt) I offered to purchase another entree but she said there were too many people I was keeping waiting in line & w/ very bad grace provided the missing Orange Chicken but only filling the container less than 3/4 full. How was I delaying the other customers? I had waited my 2nd turn & could shuffle forward to pay - just like everyone else. Not only did she leave me w/ a bad feeling w/ her unprofessional manner & rudeness by not taking responsibility & apologizing for their confusion, but she stole the cost of an entree from Panda Express. I'll not be returning. The staff at the Panda on 10th street near the mall are generally better behaved. Think I'll visit them today to confirm. Beef & Broccoli sounds good...