Starbucks

I enjoy the wild and crazy human coffee tenders as much as my "hold on, please. I am still deciding" down the hatch taste treat they create for me. How they stay sane inside the mad coffee world is beyond my imagination. Starbucks is a tasty treat inside corporate merika because of the humans that work there!

The workers here are amazing and deserve a union so their voices can be heard! I went here all the time when I lived in town and despite a high-pressure and high-stress working environment, the workers were kind, responsive, and very skilled. All power to Starbucks Workers United - your customers are standing with you.

They wouldn't serve me...I made an order on the app, got the notification it was ready about 15 minutes later. Came into the store and my drink wasn't ready, no biggie. I wait about 20 minutes and I see customers in the drive thru get served immediately and people that came in after me have been served. I get in line to ask about my drinks and the lady working the cash register (older with Grey hair in a bob) was extremely rude to me. She made it clear that I was not to ask about my drinks and they would be ready when they got to it. She then walked away before I could ask any more questions. I waited another 25 minutes. 2 more waves of people came in and were served. Tons of people went through the drive thru. My coffee was no where to be seen and at this point it had been an hour since the order was made. There was a huge line again and I didn't want to deal with the rude lady again or another employee who seemed equally unhappy so I left... I guess I will have to do a charge back on my card or something to get back the $14 of coffee I paid for and never received. Don't think I will be back in because they wasted an hour of my life and previous to this incident my order has been wrong many times.

So, this is just an ok Starbucks when it is not crowded. But one star is generous when they are crowded. Say 8 to 9 am on Friday. All Starbucks are packed at this time – this location seems to fall apart compared to any other Starbucks I have seen with lobby/app orders. I have given up on the store at peak times and will not return after today and not get my coffee today after 20 minutes with an app order like I do at most Starbucks, then waited for 15-20 in the lobby, plus 5 minutes for the order. In my experience – it is just painful to squeeze through to the pickup area… So that design is one thing I think they should look at…; this is ‘big space’ - bigger than many Starbucks in Urban areas; yes, they have a drive-through, but this lobby/system does not work when it is crowded it quickly compounds too chaotic, but they probably have the space to make it better. Speaking for the lobby pickup and not the drive-through, as the drive-through appears to be better, but still slow. They have 8-10 staff in these peak times for both sides, I’ve seen Starbucks with 5 employees seem to handle the exact amount and not be as chaotic. For Drink prep slowness - It appears they need a 'third' drink area that can float between drive-thru and lobby orders; at these peak times, you have 9-10 employees. Train your barista to call out names. They do not do this or are quite meek(maybe they are nervous because this setup has made the natives restless), but people like hearing names and see you are doing something but by them not calling out names; you are adding to the congestion and angst, or have any of the cashiers (generally they are just standing around I was here for 15 minutes this time, and no one went to the cashier for an order - the backup was at the barista) not sure all the ways the cashier could help the barista... Do not leave large orders/boxes and leave them in the main area lobby at peak/crowed times, unsightly, a hazard, and makes the lobby even worse, and hard to see the pickup area. Maybe the cashier should be moving the stock out the lobby? Reading the comments this place was remodeled??? - Consider remodeling again and moving the pickup area to the other side(maybe splitting the into two pickup areas an 'app pickup area' and 'in-store pickup area' to split the crowd - where you have more space) – to avoid congestion at the door, in the corner, and people crowded into that area - then remove a few tables for a more orderly/open pickup area, not sure this will alleviate the stress of 10- 20 customers waiting for a pickup, but it is just not a good setup you have and compounded by those other factors.