Dunkin'

This used to be a really good Dunkin, but in the last couple of months it has gotten really bad. Today was the 4th time I ordered ahead on the app and they just chose not to make my order. Not only was it not ready for pickup, they were actively making new orders placed at the counter and then just stood around until I said I was still waiting for my food or drink.

The staff is great and very friendly. My husband and I aren't from this area but have lived here going on 2 years and have gotten my coffee here everyday for that time. Our coffee is always ready before we walk in which is great because this location gets very busy. My daughter lives the wake up wraps. Like LOVESSSS them. Always clean and trash is never overflown. I absolutely love this location hands down and nobody else makes my XL like them. Its either too sweet or not sweet enough.

We stopped by with our grandkids for a treat! Parking lot is not huge but ample, and it was clean. Store was clean. The staff was friendly and helpful. Large selection! Very patient people especially having little ones trying to make up their minds! Prices seemed to be fair. The donuts were fresh and really good!

I went here the first week the opened and was super impressed with the customer service & how modern this DD was. It’s so beautiful and super clean. This morning on my way to work. I decided I would go through the drive through and get my usual. Medium iced coffee. Cream 1 sugar and 1 French vanilla shot. It was extremely bitter. dark. & taste disgusting. I hate TO BE that person that complains and goes back in. But, it was that bad. I wasn't the only one who was complaining this morning but, it’s very upsetting cause it tastes so different with the new machine and on “tap”. I guess I will just stick to the DD in Westbrook. Even though it’s no convenient I know it’ll come out correctly. The girl behind the counter was extremely accommodating and helpful. Nothing personal! Just don’t know why the coffee tastes this way! It’s exciting to have this new Dunkin but, with the way it’s going. Idk what’s gonna happen.