Einstein Bros

Staff seemed burned out. Saturday morning. I just wanted an orange juice and the staff member said I can buy one, so I grabbed it and set it on the counter but they turned around and started preparing someone else’s order. 2-3 full minutes later she finally turns around. So for that time I was holding my card up waiting to pay.

I wanted to add to my review from 2019 to share my equally awesome experience with Vanessa and her team again in Nov 2020!! Just like last year, she was SO great to work with.... and even custom created a special bagel for our 35 gift bundles this year!! I can't say enough good about these folks. Great people and yummy bagels... and the best Shmear anywhere!! : ) This Review was from Nov 2019: We had a large order of 35 bundles, and were very specific about what we needed... and Vanessa and her team were AWESOME about accommodating all of our needs and the desired mix of bagel and cream cheese flavors, also adding napkins, knives, freezer bag, etc. PLUS... Vanessa went WAY above and beyond, touching base with me several times leading up to our pick-up, then actually putting bows in our desired colors on our "Thanksgiving bundles" for us, and having them all stacked and ready when we arrived. (She even texted me a pic that morning, letting me know my order was ready in a fun way. : ) Then, without hesitation, Vanessa added another bundle that we realized we needed at the last minute. Next, she and her team patiently accommodated our need to pay in specific small increments... AND THEN they cheerfully helped us load our cars with the bundles. They were all so great to work with, and you could really tell that Vanessa set the tone and had a great relationship with her employees! In addition to how she treated us, I saw her treat other customers with the same personal touch and caring service. I was very impressed. We had worked with the former manager Ash for more than 10 years on our annual bagel deliveries, and he had been great, and so I have to admit I was worried when he was gone that things might not go as well. But the new manager Vanessa met and EXCEEDED all our expectations!! We look forward to many more years of working with her!!!