Dunkin'

Got my order wrong twice! When ordering the woman didn’t even know how to use the cash register. I asked for a frozen chocolate and iced vanilla ice coffee. They forgot to put vanilla in my ice coffee then they gave me frozen coffee. I decided to let the iced coffee ordeal go but I went back in to tell them they got my frozen chocolate wrong and they said they’d fix it. When they gave me the other frozen chocolate it was not a frozen chocolate! It was a frozen MINT chocolate. I hate mint so it was bad and I had to throw it out. Never going to this dunkin again!

I bought the Power Breakfast Sandwich this morning and while chewing, I felt something stringy in my mouth and as I was pulling it out, I noticed it was a piece of hair! This is the most DISGUSTING thing that can happen to a customer when they purchase something from an establishment! I was IMMEDIATELY SICK TO MY STOMACH!!! 🤮🤮🤮 This was the Dunkin on Roosevelt and Oak Park Avenue in Oak Park, Illinois.

Absolute trash. Just tried going there in the drive through and the workers were standing there wearing the headset, BUT IGNORED ALL CUSTOMERS .. Did not take any orders or even brother to let anyone know why they aren’t taking orders. This is supposed to be a 24 hour place. It was a guy and there was another lady by the counter. At this point I did not even want to enter the store to order because I knew it would be even worse service. If I could rate a 0 I would

Do NOT go to this Dunkin’ location. Not sure why this has an overall 4 star review as it is very misleading considering the overwhelming amount of negative reviews. They never get my order right- I always have to wait upwards of fifteen minutes. I placed an online order last weekend thinking it would be way quicker and it ended up being just as horrible as the drive through. I was ignored, I was given an incomplete order and when I pointed it out, they told me to come back the next day, which I couldn’t believe. Why would I come back to a place that made me wait so long paired with the horrible costumer service??? I also contacted customer service only to be told they apologize, but I would still need to come in for a refund. (Also offered a free coffee, but still.) So ridiculous. Don’t use the order ahead app. Don’t go to this location. Save your sanity, your time, and your money and go to Starbucks.