Roti

The staff at this place is fine. No issue with them. They are professional and kind to me all the time. The management is who this is pointed to. Every single time I have a pick up at this location there is an issue that wasted 20-30 min of my time having to deal with the delivery apps support. The problems are almost always related to a lack of supplies. Whether it be no cups. No gluten free pita. Another common issue is that the restaurant is closed early for no actual reason but still taking orders through the delivery apps. There is alwaaaays a problem. It does not matter what time in the day either or what day of the week. I have never ever had a smooth experience from here. I gave this place 10+ chances and at this point I feel it was worth reviewing cause it’s not getting any better.

Not sure why the lights are off, when you ask the employees, the girls I asked tell you they don’t know, and that it happens sporadically because the electricity is bad, and then they told me it’s on a timer. I asked if the owner know it looks closed from early in the evening…they didn’t appear to care.

Roti has excellent food. I usually have the chicken cauliflower. Unfortunately, I received terrible customer service on Sunday evening, order D072. The server was very rude. I've been to Roti Northbrook twice. My first visit was a very pleasant experience, but last night's visit was horrible. I will try this location again, but I am hoping to never see her again. If I do, I will request a new server. Immediately!

Very good place with tasty and fresh food. Never was disappointed about the products quality, always fresh. Online ordering works perfect, easy and fast. People are polite and patient, attentive to details. Highly recommend for business lunches but as an family lunch is good too. Keep up with the same high level service guys

I completely love roti and I go to eat very often at most Roti locations around my area. The manager at this location though was very rude and wasn’t trying to hear me out when I asked if he had another option besides cauliflower rice to substitute my saffron rice with. Before I could even ask if he would give me a coupon or something for the inconvenience he quickly cut me off and said “alright buddy bye” ending the conversation in a rude manner. I ended up calling back and got a conversation going with him which ended up with him apologizing and telling me he sent a few coupons with my Uber eats order, I then appreciated him owning up to his mistake and turned out he was just having a really hard day today. I’ll give you guys 3 stars but maybe next time learn how to control working under pressure a little more because at the end of the day it isn’t a customers fault that you guys are completely out of a product in the menu.

Took a drive down to Illinois and decided to grab a bite to eat curbside. The food was beyond delicious. The yellow polka dot tahini bowl was bursting with perfectly balanced flavors. Everything tasted fresh even half an hour before closing time. Huge portion so I get to have it again tomorrow. Definitely my go to spot when I'm in the area.