Subway

This store has always missed putting toppings/sauces in my subs when i ordered through app and picked it up. I let it go many times and didn't bother complaining. To avoid the order being messed up again today I went there right after placing app order to see my order being made to which they totally objected. I stood back as they said and picked my subs and came home. Yet AGAIN my sub was missing things toppings/sauces. This time i decided to confront the issue and gave them a call. Absolutely unacceptable how they blamed it on me for being present in the store for the mistake. The owner said that they rush when the customer is standing there?!! Really? Then why cant you let me stand right there and remind you your job and read the online orders carefully? Ultimately he suggested we should not be ordering through the app and place order at the store if we want a chance to stand their and see the order being made. I asked him why cant we use app and use coupons to what he immediately ignored said i m busy with a customer and hung up on me. Conclusion- they dont want us to use deals through app if we want our sandwiches made to our liking which is absolutely unfair and disgusting.

I went with my friends and I’m telling you everything was amazing. The food? Hot and baked, cheese had that extra extra stretch. The s’more cookies were to die for. The customer service was even better, The lady was so nice, I couldn’t hear the man and he kept his patience even after he repeated it 3 times. And I think the third person was there son who was also very nice. They had free wifey and comfortable seating. I recommend it 100 times over! Definitely will be back!!

This place has the worst customer service. The lady who made my sandwiches pretty much threw the food on the subs and had no idea how to properly cut it. When there was some confusion with coupons, instead of explaining it with patience and in a professional manner, she was rude, unprofessional, and incompetent. She needs to be re-trained and be taught good customer service. She also almost hit her co-worker twice while taking the hot bread tray out. Absolutely no sense of good safety and communication practices.

They stole my card information from my Subway account and purchased about $40 worth of stuff from this subway. I called to speak with the manager and the man told me it's not his problem. The Arab man named Kiran I spoke with was rude and no help. I filed a police report against this Subway because how the hell am I in California ordering food in New Jersey for pick up?!! Absolutely ridiculous, do not eat here they are a bunch of scammers! I'm calling corporate as well!