Joy Kitchen

I’m very disappointed with this restaurant. Between the customer service, food, or wait I don’t know what was worse. I’m not one to complain because I work in the restaurant business. But I waited 2 hours for food that was supposed to be 45 minutes. When I finally got it the order the general chicken was rubbery and mushy. And it was no longer hot. I called the restaurant and talked to the lady and she argued that the food was not cold, and then proceeded to laugh. Oh and it gets better she said to bring it back because it’s not cold as if I have to lie about my food not being up to par. The amount of condensation that were in the boxes was ridiculous as if it was just sitting there. Then proceeded to blame the driver. No matter who’s fault it was I received a poor experience. This was the worst experience I’ve ever had. And will no longer order from this establishment.

I ordered from these ppl about 5 times. The last 3 times the general chicken was so bad and chewy and old idk if it was chicken. You probably ask why I kept getting it. Because I'm poor and I have no choice. However, I believe that's why they did it. I feel bad all the Chinese restaurants are leaving but in terrified it wasnt even chicken and I'll be trying to digest this b.s. my whole life to no avail. Who are they to steal my only hope at a flatt stomach in life. They dont know me, or my aspirations. She said her name was Jenny. I asked for a refund and has laughed. I beg u. Dont eat here. They also inflate prices, like everyone serving food to the poor, More. I beg some to serve fair and clean food to poor ppl in new haven. We pay higher prices for rotten food and most of the time these business seem to blame the customers for why they are over pricing for inedible rotten food. I been threw this game with a couple other Chinese restaurants and from what I gather, it's a game to them. It's got nothing to do with money or product availability. It's got to do with commitment. Committment to buy whatever they sell for whatever the price. So. Duck em. We dont have anymore Chinese food in the hood anymore, fine. The corner store thinks they got the money to wait us out, let them. But please. Someone. Someone come to New Haven and sell clean good food to new haven. Strip us of being a slave to these business name the represent abuse and degragation. Cause it's my birthday.

Just really deserves zero but I needed to put one star to submit this review one of the worst Chinese food spot I ever eat from burnt rice and burnt eggrolls I called for my food to be remade and she was very rude wanted me to come in instead and I live far so that defeat the purpose of delivery so that was very inconvenient for me I would not recommend there food

Took over an hour for my food to be delivered even though i live less than 10 minutes away. Had to call twice to ask where my food was and when it finally got here my lomein was spilled all over the bag. I asked for a 2L ginger ale and got 2 can sodas instead that weren't ginger ale. The delivery person also had an attitude over the phone when she called to tell me the food had finally arrived to my house. Would not recommend. 03/31/2021

Placed an order for delivery during my lunch break. I'm missing food and it overall looks disgusting. I called to see if I could be refunded for the missing item, but the women insisted on giving me store credit. I told her I do not want store credit because I will not be ordering from Joy Kitchen again. She told me in order to get a refund I have to return the food, so they are sending back the driver. Very disappointed. Terrible service. The woman was extremely rude. Don't waste your money here.