Dunkin'

Usually I don’t care about writing to coffee franchises but what bothered me was little dude that helped me didn’t give me whip cream on the new iced cake batter latte because I didn’t say signature before the word ‘latte’ . I thought it was the worst excuse to give someone just because you forgot to put it on.

If you can avoid this place please do your wasting time & money. The coffee tastes disgusting, it tastes more like water then anything & even after I went back to get another one it still tasted the same, the ppl working there were so rude just bc I went back & asked to get another one LBS & it was morning too, it was too early for all that 😂 always ask for your receipt, you can let them know how was your visit

They lock the lobby doors early. At least a half hour before they close. So your only opion is to go thru the drive thru and guess what theyhave available. Also, ordered hit chocolate for my kids, it was so watered down, that it basically tastes like brown water. The staff was very polite and friendly, but still very disappointed with the experience.

We go to this location all the time and today we ordered a Large Iced Machta Latte and something just wasn't right about it. I'm not sure if the milk was bad or something was different about the way it was made but it did not taste good. We've never had a problem with this location before, so we went back through the drive thru and dealt with Michael, who also claims to be the owner. After explaining to him the drink did not taste good and that I just wanted it to be remade, Michael refused to remake the drink for me. He replied, "I don't want to remake the drink for you because what if you don't like it again, that would be a waste. I would rather refund you the money or give you a completely different drink." I don't drink coffee so I did not want anything else and just asked it to be remade but he rudely said, "I would rather just give you a refund." That was by far the worst customer experience I have had at any Dunkin' Donuts. Although this location is 2 minutes down the road, I would rather drive 10 minutes out of my way than dealing with this location ever again.

Ordered a Large oat milk Matcha Latte, it was $7 i asked for vanilla, they put barely any matcha and no vanilla syrup which i was charged for, and basically gave me a cup of oatmilk with ice. Terrible service and poor listening skills. When I asked for a refund they would not do so. If I wanted to buy a gallon of oat milk for $7 I would go to whole foods. Also did not give me the large water. Rude location it’s sad because I love dunkin and order the same drink every other day and am usually delighted, but this was absolute trash not even worth consuming.