Captain D's

The crew at the Mount Juliet Captain D's did a wonderful job of efficiently preparing a large order for me even while they were extremely busy. They offered me a beverage while I was waited and were very professional and courteous. They also gave me continuous updates on the progress of my order. WELL DONE 👍!

This manager needs to learn customer service skills. The name on the bldg was listed and unfortunately if I really did speak with her she needs an attitude adjustment. When someone orders a meal they expect it to be correct, however I’m intelligent enough to know that sometimes mistakes happen. That being said, when I pull up to your window and you proceed to read my order back to me only to find out nothing was correct. I then give you my order all over again. I have to ask for a drink carrier twice while I wait for you to correct my order. I then watch you review my boxes as you pack them in the bag. What a false since of comfort that was! When I arrive home nothing is correct about my order, in fact it’s just like it was when I pulled up to the window. I then place a call to you only to be told to basically get over myself, you all are busy. Thanks, but no thanks. I’ll carry my money else where. I spent 40 minutes in your line, I did not complain about my wait. I didn’t even complain when I spent another 5-10 minutes explaining to the young girl in the window what my actual order was. Your industry is one of the most suffering threw this, as an essential worker myself I’ve tried frequenting restaurants through out the week to try help with some of the blow. After tonight, I want be back. My money will be spent somewhere else. Oh and I realize my 31.00 wasn’t much in the grand scheme of things. But I get comfort in knowing if you shouted at everyone like you did over me telling my order is wrong, you’ll take care of that all on your own.