Chipotle Mexican Grill

Let me start by saying, This is my review after being very dissatisfied with a previous visit. We've all had a bad experience at a Chipotle and if you say no you haven't, you are lying. The other day, I was in town getting groceries. It was later in the day and we had decided to pick up Chipotle because we needed a good meal and I can eat it while driving, hello burrito. Unfortunately, my burrito was rolled terriblyyy. Couldn't eat it, got home and I was HANGRY. The food and the quality of the food was phenomenal but the presentation was garbage. Called to "politely" complain the next day and the man assured me that I could come in and everything would be taken care of for me. Fast forward to today, walked in, talked to the gentleman cleaning up and stocking. Told him the situation and he stopped what he was doing to make my food for me. Very impressed and you know it's good Chipotle when you don't want your burrito to end. All the food was made properly and seasoned very well. I have no problem spending my money when somewhere puts the effort in to make my food and my experience good. Thank you neighborhood Chipotle! ✌️😍

It was our first visit to a Chipotle. Everything was really flavorful, fresh, and the staff was friendly. I loved all three of their salsas & everything was seasoned very well. The negatives, The store itself wasn't clean, all of the tables were dirt & we had to clean our own table before we could eat. The hand sanitizer machine was empty. Lastly, we didn't see a public restroom available in this location.

We are regularly here. We eat at a Chipotle at least once a week. My review started out as three stars, but then when they handed me a messed up order I chose to drop it to 2. They have 2 stations where they make food now. One is for to go only, the other is the original order at the counter line. So I ordered online thinking it would be faster. But when I got there, the 2 guys working at the order here line were doing nothing while 1 person was working 6 separate orders at the online order station. there's another gentleman that comes over occasionally and helps her make one or two items and then disappears for a couple minutes. Currently there are 5 different people, including myself, waiting for our orders. Why don't they have those 2 guys pull orders 1 at a time while they aren't busy to help? I've now watched 4 people come and go while only 1 online person got their order. Oh to top it off, they just gave my order to someone else with a similar name. Now they have to remake it. There were some issues during covid, and it had gotten to the point to where they did not make app orders until you showed up. But at least everyone seemed to be doing the best they could. As messed up as everything is tonightI decided to check my order. Sure enough, they got 2 of out 3 bowls wrong. My order was supposed to be ready at 6:45. It's now after 7. At least the cashier offered me a drink. Large fountain drink. Yay. 🤨 The food is great, but the way they do things is sometimes backwards or inefficient. Guess I'll quit using the app and take my chances on the line from now on. Well, I'm back in here editing my review again and taking it down to one star! I made the 10 to 15-minute drive home and find out that my wife's bowl is still wrong. I had double check the order again, but I did not dig into it this time. And they had stuff piled on there so deep I couldn't tell, that they had put queso, beans, fajita veggies on it and no rice! add another photo that shows the messed-up bowl right next to the receipt that clearly shows what it was supposed to be..... If the owners or managers read this, I sure hope they try to make it right cause at this point, I'm livid!