Firehouse Subs

Went in today waited 20 minutes for 2 sandwiches that I received that I didn’t order then to go back to return the sandwiches wait another 15 more minutes to find out they haven’t even started remaking the sandwiches that I ordered so I asked for a refund the problem at this location they too too busy caught up in conversation that’s concerning the street life and not the job sad but true they to caught up in outside conversations

The manager Kimberly at the McGowin Park Store is a very rude and inconsiderate person that does not know her position. She stated to me that she was the “boss”(she’s not; I however spoke with the actual Boss) and that no one had authority over her. Her behavior and rudeness will have this company with a legal situation if she is not stopped. I watched her give customers the wrong orders as she continued to be very rude. And has so respect for her company, company policy, and the people that she manages. Overall, the food at the Firehouse Subs restaurants are Totally Awesome. Love the different combo choices and the brownies are definitely up the “Ladder” . Kudos to the owners and food management team for bringing out an totally “Fire-some”change in sub sandwiches.

The sandwiches were fine, the service left something not be desired. Ordered some chips and two kids meals that come with a treat. Big signs that say they don't want you to serve yourself to cut back on germs, but then I was told to go get my own chips. Okay sure. Then I get to the car and I also didn't get the kid's rice krispie treats. Went back in and someone had to go hunt them down. Also before any of this we tried to use the app which was just a cluster. I can't say we will be back anytime soon.

The sandwich is great . SERVICE is HORRIBLE . Went in to order 10 sandwich boxes. Young lady said you can’t order to go or on the spot, which is totally understandable. What I don’t understand is one employee cleaning behind back laughing or making some type of comment. I didn’t know a customer seeking to buy something or ask about a product was funny or joke. Please hire a staff with class . Should you need some tips head over to Firehouse on Hillcrest. The owner is Jim!!! Thanks .