Panera Bread

This is my first and probably last time at this location! I went there tonight (Super Bowl Sunday) so it was empty!! I was the only one in there to place an order for pickup! There were 5-6 people working there so I assumed it would be easy to get a $35 order correct! 2x you pick two combos and 2 kids meals (grilled cheese and Mac n cheese). I tried to double check before leaving but with two small kids tired I peaked in quick but thought it looked ok! Of course when I get home we are missing one of the kids items! I called back and spoke with 3 different people, one being the manager - and never even got an apology and I had to ask for a refund! And when I basically expressed my frustration, the last person gave me an even bigger attitude and then hung up! I believe the Managers name was Jordan and she should be ashamed of operating in this manner. They should have gotten the order right the first time! But hey mistakes happen and when they do, have a bit more pride, apologize and make it right! I won’t be going back here again and something tells me by their attitude they won’t even care! Save your time and money and avoid this place!

Ordered ahead for in-store pickup. Employees were rude when we arrived on time and said it wasn’t ready, then could not locate our order. Turned out another customer had walked out with it before we even got there even though they insisted it wasn’t ready yet. Expressed no apologies for being rude. The remade order had errors. Not worth the hassle especially considering the cost.

Panera Bread is always a good choice for lunch when out and about. Their soup and sandwiches are great. And if you are looking for a lighter lunch, you can always have half sandwich/soup combo, a great salad, or many other things from their large menu. The Panera we stopped at this past week was great. We ordered through the app and had it brought to our truck. The gentleman that brought our food was very nice and even said hello/bye to our talkative 3 year old. Their food was perfect as well.