Wing Stop

I ordered a party pack of wings last month for my daughter's birthday. I arrived home and noticed over half of the wings were very small, looked very dry and barely had any meat on them. I called the location and the manager on duty contacted the district manager Raymond to discuss my complaint. According to the manager on duty Raymond said he didn't have any control over the small wings because they are received from the vendor like this. I sent Raymond an email the following day and he responded to me the next day stating that he was going to issue me a credit. I reached back out to Raymond two weeks later to check on the status of the credit and he did not respond back to my email. The transaction took place 6 weeks ago and I am still waiting for a credit and a response from Raymond. Please check your wings before you leave the restaurant. This was a very disappointing visit and I honestly doubt if I will ever visit this location again.

Is it me or did I just get a bad batch. I've been here a few times before but one night my wings were very dry. I ordered some bone in and some boneless, even the fries were not up to par. Maybe the cooks are not putting effort or a change in recipe messed it up. I'll be trying out buffalo wild wings to see if they are better.

I’ve lived in this community for over years!!! Out of all the retail business in this area, this store is the worst and the people they hire are just as bad.you can tell they don’t pay well. We as consumers deserve better service for the amount of money this community spends with these businesses.the next city council meeting is coming up!!! I will make my voice heard.The franchise holders of this store needs to be held accountable.I’m going to make sure of it.

4/5/2022 @ 11:22 am I went inside this wing stop placed my order. Let’s just say over waiting and waiting people who placed there order after me received there order before I did. After another customer received they’re order before myself I then requested a refund. Advised cashier “Jennifer ” could I please get a refund. She didn’t even acknowledge me handing her my receipt. She then had this nasty attitude. Then stated that a manager will have to do it. So a gentleman came from the back processed the refund. I was apologized to from General Manager Christopher stated that the have an upgrade system. If the system was upgrade then how did all of the orders get placed. No answer. Also, please make sure your fries or chicken isn’t over cooked. Because they do not make it fresh they do recook the fries. Also, when I canceled my order I seen another cook placed the sauce chicken back into the deep fryer.

I often do Doordash for this location and usually everything goes right. We receive the bags sealed for health reasons and so I don’t always know if all the items are right. I take my order to the custom and later get a call not everything is in the bag. When orders are wrong I don’t get paid extra for driving back and forth to fix Wingstop’s mistakes. I hope that the workers become more cautious and read the receipts to make sure that everything is in the bag. I don’t always get tips and so this is important because I won’t make any money from these little mistakes that can be avoided.