Dunkin'

Love everything else about Dunks (I mostly get the drinks tho). So, seven times out of ten I get my order the way I ordered it, or mostly correct... or not wrong enough that I feel like it's worth mentioning it. That said, I don't really have an issue per say, other than to relate my experience trying to order the iced matcha latte at the Milford Rd. store in Merrimack. I order the large, and always ask for "half the ice" because otherwise they put so much in that I can barely poke the straw thru the lid. For $5.50 or so a whack, I don't feel that the ratio of 90% ice 10% matcha latte is fair. Now, I'm only commenting because this is a umpteenth-strikes situation, and the pics can attest to my frustration. So much ice! Why? is there another way I can say it? Half ice, only use half the ice, just fill the ice 1/3 of the way up the cup?... I've tried them all. Oh well. Maybe this is a sign that I should be making my own darn matcha lattes. :-)

Stopped in for iced coffees and 2 egg & cheese wraps this afternoon. The messed up the order and forgot one of our wraps but when we brought it up they corrected it. When we got out to the car and had a chance to eat them after driving down the road this is what I saw... 😳🤦‍♀️ Someone on line prep should be wearing two gloves and not try to work with one hand only as we observed. Her skills are definitely lacking.

I've been going to this particular Dunkin Donuts once I discovered it had the best iced dark roast in town. While it's a training store, and sometimes the service can be a little inconsistent due to the newness of the employees, the folks here are very focused on customer satisfaction and making sure everything is right before you walk out the door. Sometimes a slower store, like this one, will give you better service and I find this to be the case. I'm officially addicted to the cinnamon bun. Hopefully it's not a limited-time item. Actually, I hope it is because I'm going to gain a lot of weight :)