Pho 779

My husband and I came today for lunch and had the worst experience. We asked Ana who was working as the waitress and the cook for fried rice with our combination rice plate and asked her if she could do that instead of the steamed rice. She agreed she could. We recieved burnt tasting crab rangoons first and hoped our meal would be better. It was not. I ordered a beef teriyaki rice plate and it looked like fatty beef slop with brown gravy and soggy broccoli and steamed rice that should have been fried. Even though I was very hungry when I arrived I could not even attempt to force this meal down. We then asked for a refund because the meal was inedible and Ana refused and said that she did not know how to refund and that we should call our bank to dispute the charge. We left shocked. Then after finding another place to eat called our bank and were told the restaurant needed to issue a note saying that is how they choose to refund us. So we go back and the owner was now there. She told us that we white people probably dont know ethnic food very well and are accustomed to burgers and fries and refused to refund our meal. We are originally from Colorado and we know and love QUALITY Pho. We said we'd give a bad review on social media. She then said that if we dont give a bad review she will only refund half. This was the worst customer experience I have ever witnessed. They no doubt are desperately trying to stay afloat and would rather keep half their money from one meal than possibly try to appease an unhappy customer and offer a meal replacement or full refund. I wish I could give and negative star but 1 is my only option.

We ordered the #9 Pho, Chicken Sandwhich, Beef Sandwich, we waited for tableware After Being Served and the good was over $40. This was the worst priced Pho and the Pho was not spiced to order, it was the blandest broth I had gotten for a soup. No season on either sandwich other than meat and veg.. This was a 7 PM Dinner on a Saturday. Service was not direct to one direction, it was from different angles with each item being served back and forth. Later in the evening by 10 PM both my daughter and I were ill, running to the toilet. I do NOT reccommend the food nor the service and VERY over priced with bad experience.

Two of us waited for over an hour for pho. Several customers came in after us and were served while we continued to wait. When we tried to get an update from the waitstaff they had no answers and dismissed our concerns. The food finally arrived without utensils or napkins and calling it mediocre would be generous. Save yourself the time and frustration.