Jersey Mike's Subs

I visited Jersey Mikes today with my wife and son. We are from out of town and this was our very first visit to a Jersey Mikes ever. All three of the sandwiches we ordered were incredibly delicious and satisfyingly filling. We all had remarked independently what a great lunch we had. Further, the staff here were pleasant, efficient, and professional. What a great place. Thanks

I love this place, don't get it for delivery though. Just go get it yourself, 100% better that way. Anyways, I always go for the #13 Italian. It is a good choice, plenty of meat, and make it Mike's way. I also tried the Philly Cheese Steak sandwich a couple of times, a little harder for some reason to process later iykwim. Maybe I'm getting old and have eaten too much meat in my life. The gluten free bread is a little mealy though, so I wouldn't recommend it. The wheat is great 👍

First experience here… never again. Call to make a phone order right, I order a simple regular sub. They said it’d be ready in 20 MINS, im like okay cool. 10 min drive there, I get there and their busy, that’s cool but by the time they get to me it’s already been 20 mins so they should have my sandwich ready by now right ? Turns out they confused for a uber eats order, and never even got my order down. All of them looked lost and didn’t know what they were doing. So I just said it’s fine and left. What a waste of time and gas ! They need to get their stuff together. They look very unorganized.

I’ve mobile ordered to this location twice this month & both times my order has been wrong. The first time they gave me someone else’s order in my bag. It was a completely different sandwich than I had ordered & I was picking it up on my home to San Diego so I didn’t notice until an hr later when I got to my destination that I couldn’t even eat the sandwich because I was allergic to some of the items. The second time, they got the sandwich right but did not pay attention to my customized order. The sandwich had things on it that I specifically asked not to have. So I’ve wasted $40 just this month on subs! I won’t be ordering from this location anymore, I’ll drive out to Murrieta from now on!

Since I work across the street from this place, I tend to frequent them often. I usually place my order online or with their app. I'd say 99% of the time my order is waiting for me at pickup. The one time it wasn't, the staff seemed to be busier than usual which happens. Plus my order contained a gluten free order which requires careful attention to avoid cross contamination (which they Always are excellent with!). During this visit they were dealing with another customer that seemed disgruntled mostly due to his own lack of understanding with the digital ordering platform he used. He was unwilling to accept any answer to reconcile his issue, and ended up throwing profanities and their rack on the ground (may have been drunk?). Despite the drama created by this man the staff did well and deserve a lot of credit for handling things as professionally as able. Either way I understand how food service works (and doesn't work on the fun days), and know these guys are doing their best and are making the efforts to assure as excellent service as possible. I will be returning.

Let me start of by saying the food was great.. always is! However I was very disappointed and frustrated with your team members. Especially on a VERY IMPORTANT day where ALL of Jersey Mikes profits were going towards the Special Olympics! On March 30th, around 8 p.m. I called the Jersey Mikes store in Menifee, CA to place an order. I called roughly 4 times before I finally got an answer from an employee. I was prompted to hold and in return I was hung up on. I proceeded to call an additional 24 times and did not receive an answer. At this point in time the store was about to close so myself and my girlfriend drove down to the storefront to place an order. I would like to point out that we had actually already had dinner at home that night. However, when I found out that Jerseys Mikes was giving 100 percent of their profits to the Special Olympics I immediately wanted to take part. I personally have never heard of an organization doing such a thing and I was proud to help donate to such a great cause. Especially since I have family members who are indeed "special" themselves. When we arrived to the store there was only 1 customer ahead of us with THREE staff members in the front taking orders and making the food. While waiting in line I continued to call the storefront to see why they were not answering the phone, especially since it was extremely slow at the time. Surprisingly, I could not hear a telephone ringing which was odd because I was receiving a ring on my end of the call. I was able to visually locate the phone where myself and my girlfriend noticed the phone had been disconnected from the wall. Very sad and unfortunate. How are customers supposed to call and place orders and donate to the Special Olympics if the phone is off the hook? Once I saw this I immediately asked an employee why the phone was disconnected from the wall. She stated "We have been extremely busy today." And my response was "Yes, you should be, it is a very big day for Jersey Mikes and the Special Olympics." While waiting to place an order more customers started arriving and it was very close to closing time. At this point in time about 4-6 more team members came out of no where to help assist. Where were these team members when I was trying to call and place an order? It seems to me that your employees only came to help towards the end because they did not want to do any overtime or stay open any later than clock out time. I wish they would have given that same effort prior to getting a rush near closing time. When we received our meal I asked to speak to the manager. His name is Fabian and I explained to him the disappointment and let down of his crew. When I asked about the phone being disconnected he stated "We are running low on product so we had to take the phone off the hook." So I received two different answers as to why the phone was disconnected. Honestly I'm in awe and lost for words. How can such an organization as yourself do something so low and not give people the opportunity to donate to the Special Olympics. I sincerely hope that corporate reaches out to Fabian and the rest of the Menifee, CA Jersey Mikes storefront. I love your guy's food but after this event I will not be back and I will continue to let other customers know how you guys handle business. Have a great day.