Tropical Bakery

Horrible experience! I ordered a cake from this place for my father's birthday. A vanilla cake with pineapple and Carmel filling. I had my mom pick up the cake for me, because I had to work. My mom takes a picture and sends it to me when she arrives at home. The cake is WRONG! The total opposite of what I ordered. It was a Chocolate and pineapple cake! I called the bakery and spoke with I guess "the manager" and explained to the man that the cake I had placed was not right. He said " well that's fine just come back and "I'll return your money". I could already tell by his tone that he was upset, and did not allow me to get another question in before hanging up so abruptly. So, I leave work to go to the bakery because the cake was $55 dollars. When I get there the man says "Where's the cake? No cake No Money." with a smirk on his face, slightly shrugging his shoulders. He knew that he didn't explain that on the phone, and with COVID, who takes ANYTHING back in???? What was he going to do re-sell it?? Something that everyone should know. Like seriously? This was a waste of time and Money! I am very disappointed in this place with there customer service. I will NEVER AGAIN order anything from this place! This was a cake I relied on for my Father's birthday, which is today. I had to go and look for another cake, and this was a TOTAL inconvenience!!!!

This place is incredible. I ordered 20 Pastéis de Belém for Thanksgiving and they were a hit. I was so grateful that they were open on Thanksgiving morning that I could pick them up. Rui and Maria Lu are the kindest owners. Rui is from Portugal and Maria Lu is from Brazil. I love that they have items from both countries. The Pastéis de Belém that we had was just as good as the ones we had in Portugal. I am shocked by some of these reviews about their rudeness when the owners were two of of the kindest, friendliest people, I had ever met.

If I could give this place a NEGATIVE 5 stars I would. They have HORRIBLE customer service, dry cakes, they CAN'T be fresh, and can not accept responsibility when they've made a mistake. The gentleman that was working, acted DISRESPECTFUL whenever I called to complain about the cake. He was the only male there at the time, and he hung up on me like a child. This place is a definite NO GO for me!!! The lack of customer service alone was ridiculous. NEVER AGAIN!!!!!!

Amazing little Brazilian spot, great for coffee, breakfast sandwiches, authentic pasteries, and of course those amazing little cheese bread balls everyone loves at Brazilian steakhouses. The owners are extremely nice and you can tell it's a nice little tight knit community of regulars that come to the shop. Authentic empanadas, coxinha (croquette basically), amazing custard tarts.. give this place a try. It's tucked away in a small shopping center behind stacks pancakes in Matthews. Parking can get a little packed but I've still never had an issues getting a spot.

Always a wonderful place to get authentic Brazilian cuisine in Charlotte! I normally get the x-tudo sandwich but I was too early today. I ended up getting pão de queijo (cheese bread), kibe (similar to a falafel), torta de frango (chicken tort), and suco de maracujá (passionfruit juice)! I always debate between getting suco de maracujá and suco de caju (cashew juice - yes, the nut has a fruit). Can't go wrong with either!!