Panera Bread

Stopped in before closing on a Saturday night. Ordered our food and after we received our food, we saw that they gave us half sandwiches instead of full sandwiches. I went back up and had to get that taken care of with the manager. I had a bit of a problem getting that resolved. The workers were not happy to follow the manager’s instructions to make more sandwiches because it was 8:35 PM. They closed at 8:30 PM. When I asked for a spoon, one of the workers grabbed it and just tossed it on the counter in front of me. By time we got this resolved, my wife began to eat her salad and the cucumbers were rotten. They were all through the salad so there was no eating the salad. I went back up to get new salads and was told that all of the food was put away and they could not make us new salads. They could record our names and our order in a book and we could come back another day for new salads. Very little apology on their mistake. No attempt to try to make up for it and offer anything of an incentive to come back. So my wife and daughter had to go without their food. We went back the next day and ordered the same salads. We did not have to pay for them, but nothing was offered to help make up for the extreme inconvenience of the night before. Even though the manager of the previous night was on duty and was even a part of helping us out with the order the next day, she never said one word or an apology for the previous night. On top of it, the cucumbers were going rotten again. Fortunately, we learned that lesson and ordered the cucumbers on the side. We threw them away. Very unpleasant experience! Very poor management skills! Very poor customer service! I have no desire to ever go back.

Very over priced and bad attempt at chicken salad. Also my friend witnessed a female employee pulling on another females shirt, looking down into her shirt and reaching in her shirt...on the front line. Very inappropriate very poorly run by the Sunday morning manager. I tried to ask my friend if this employee did it to the manager and she wouldn't tell me. Tighten up your store, I will never be back.