Baskin-robbins

I ordered a Birthday ice cream cake for my son on January 19 2021 to be picked up on January 24 2021 at 3:30pm My husband picked up the cake and the picture on the cake was distorted. I understood that it may have been blurry but it was down right distorted. We called the store the same day waiting for a call from the manager but no one called. I paid almost $50 for the cake and expected the cake to be better than this. I’ve contacted corporate and gave all the details about this order and even provided pictures to show what it was supposed to look like. No one has called me or emailed me about this matter so here I am writing this review. I don’t write negative reviews but due to the no communication from Markham Baskin Robbins management team, here I am. I’ll just take my dollars elsewhere next time.

Would definitely not recommend this store. There was no indication that they were open, no open sign or the basking robbins sign not turned on. Waited 5 min until someone came out from back to serve us. Did not have waffle cones, nor was the women's bathroom available because girl at counter said I have to use the men's bathroom cause they lost the key to the womens. The men's bathroom was disgusting & toilet paper all over the floor. Will never be back!

Visited this BR (which I often frequented) and was VERY displeased...I placed my order: a banana royale, no nuts, a cherry, fudge, and a small amount of whipped cream and a scoop of black walnut on a regular cone....arrived at the window and as she told me my total, I saw that she had the black walnut on a sugar cone, and nuts were on the banana royale...I politely said, "that's supposed to have no nuts and that is supposed to be on a regular cone." She then grunts and says, "well, u need to come in because I have too many people in line." I said, "there is 1 person behind me, who is still ordering...I went to the drive thru to avoid coming in..." She then slams the window in my face, comes back and loudly shoves the cone in my face and says "TAKE THIS!!" I then told her "NO YOU TAKE IT!!" This was appalling to me...I hope they go out of business...f