Dunkin'

I asked for a “regular coffee with only milk”and the cashier started lecturing me that I shouldn’t say “regular” because it means cream and sugar to her. She asked me if I needed cream. I said milk only again. She got even more agitated that it’s not even close to her definition of regular. I told her what I want is regular coffee with only milk again and asked why she was arguing? I don’t expect polite service, but this is beyond rude.

Undoubtedly the worst customer service experience of my life. I went to get an iced tea, tried to use the restroom and was yelled at and accused of being “sneaky” in front of a room full of people. Why would anyone try to sneak into a restroom?? No one deserves to be spoken to like that. I know that it’s hard to find help these days, but speaking to anyone let alone a customer like that is absolute madness.

Absolutely disgusting how they treat people here. Put my mobile order in and my food was ready immediately but my coffee took 20 mins as my food got cold I watched as the girls behind the counter just kept pulling their friends up to the counter and cut a huge line so they could be served before everyone waiting in lime and with Mobile orders waiting as well. This place is full of ignorance. They really scrapped the bottom of the oldest nastiest barrel for the girls that work here.

I just stopped in for a quick Mochiata and once in my car on way home I discovered that I had a large coffee, with steamed milk. $5 bucks for nothing but the pleasure of being thoroughly annoyed when trying to have something familiar and support a local business. It’s not like the place was packed and the mistake made was enough that I would never walk in again. Attendant clearly wanted to be anywhere but waiting on clients in Marblehead, that was obvious from all staff. Utter waste of money and time. Worth the effort and money to go a bit further down the road to Starbucks.

As in most places...the music is too loud. I asked a young man if it might be possible to turn it down a little. He was rather abrupt in his response. He told me it wasn't possible for them to control the volume. I ordered a small iced coffee ...3/4 of the cup was filled with ice ...consequently it tasted very watered-down. The next time I will go to the convenience store next door where they have excellent muffins and coffee