Jamba

Staff was courteous, while very busy, upon entry. There was some confusion with the register malfunctioning, but the manager came up from the back to take over -- she seemed to be the most clear about what needed to be done, so she's obviously in the right position position. Up until this point, it all seemed ok, but there was a bit of a challenge in the next part... When receiving my large smoothie, I asked the gentleman pouring my cup if he could top it up further with what was still in the blender, so there wouldn't be almost an inch of space left, but the manager, who was BH y the register, stopped tending to the customers, only to walk over and proclaim two things to me loudly: 1. "It touched the top, so we can't add any more and, 2. It passed the white line, so we can't add any more. You can get a refund if you don't like it." I wanted to know where she got those rules from, as I had not yet heard any Jamba Juice staff say that anywhere else, but I concluded that it's not my business. Considering there was still enough smoothie (and space!) left to top it up a bit more, I wouldn't have minded if the worker just finished the job, but it was really inappropriate for the manager (who, to be fair, was already looking stressed by the inexperience of the staff) to jump in with exclamations that didn't seem reasonable, or well timed. Personally, I wouldn't come back here with any particular requests, if you (the reader) has any, as there's quite less flexibility and solution-based outlooks here.

Just got a drink, and there was one guy behind the counter professionally serving up the steady stream of customers. I feel bad I didn't get his name, but he was alone and I mentioned that and he said that his coworker was on break. But, the workload did not sway the young man, and he should be recognized for being the pro he clearly is.

To be fair, I never got to drink a smoothie from here. I walked in and there was a very disinterested employee working the register who was daydreaming while I was trying to order. He was looking outside while I was speaking with him. I asked a question about the difference between two smoothies & his response was that they were out of that ingredient. That wasn't the question I had asked but he was clearly checked out mentally and I could tell that I interrupted his daydream. So I said thanks and walked out without purchasing anything. No need to provide the customer service number Jamba juice I see it below in your other responses. There won't be any actual change or accountability about these types of things. Just providing my experience for others to see.