Starbucks

I absolutely love this Starbucks! The barista, Heather (I believe that’s her name) is so joyful in the morning; even if there is a bit of a crowd. She is so sweet and more than accommodating- not to mention my lattes are excellent! She goes the extra mile to make customers feel special. After having a rough few days, it’s so refreshing to have someone really put in effort to show she cares about her job and others. If any manager sees this, if she’s not the manager already, please give her a raise or promotion!

I love the location, its not as busy as most Starbucks but it's still a great area. Customers and staff are really friendly. Just right off of 1488 and your next to a bunch of shopping centers near you. Today, they offered a free taste test of some of the new foods they have to offer, i ended up trying the Truffle mac & cheese and it was a great tasting snack.

This place is horrible. Every time i use this Starbucks, the staff is unfriendly but this time was worse. She didn't know how to take an order or how to make cappuccino. So i asked her if today was her first day smiling. But she just ignored my question. I go to Starbucks not because they make the best coffee in the world. I go there to get their service.

The staff here has no idea what customer service is. I've been here three times in the last week and the same lady always makes me wait no matter how many people are in the line... I point this out because i've seen her take multiple orders and multitask while filling them and have had to wait while she's having a conversation with her coworker. Today i had to wait while she rung up her coworkers grocery, meanwhile Target has cashiers and the self checkout aisles available. At this point there's a line behind me and the second person on shift is carrying ice at her leisure. The staff here has no sense of urgency and could care less about it. Furthermore my drink was disgusting.