Taco Bell

The Howard Rd., Taco Bell seriously needs help. Every time I go, there seems to be an issue. The other day I wanted a sausage crunch wrap… they were out of sausage. Another time the coffee machine was out of order. Today I wanted an iced Cinnabon coffee and they were out of ice! I asked the girl at the window… How are you going to serve cold sodas? She replied we will give them the soda without ice and if they don’t want it… Oh well. Also, a couple of times they ask you to use exact change or a debit/credit card because they don’t have change. This location is close to my house and convenient but I will start going to the Cleveland location. It’s much better and I have had no issues with that one.

I came to this Taco Bell to order dinner and when I got there, I waited for more than 20 minutes. No one bothered to acknowledge me or say to hold on, I was left there in silence as no one came to the register. All employees were just minding their own business and not even bothering to say hello and just ignoring their customers focusing mainly on the drive thru; providing the worst customer service I have ever received. Another customer behind us also left after seeing their disgusting service. If I could leave a 0 star review, I would but unfortunately that is not an option.

Customer service was lacking in high spirits, it was similar to a morgue but with less dead people. It didn't seem that the young lady at the cash-register wanted to be there and that a shame. I didn't know that TacoBell don't take a hundred dollar bills even thou I bought 45 dollars worth of food. It was a inconvenience for me but luckily, I had it. After this I couldn't find a clean/decent table to sit on. Even the floors unclean. So I ask the young lady again if I can have someone to wipe the table down, I believe she didn't take it well. She did clean the table but left it wet, I doubt that it has sanitizer thou. After my family and I finished, I needed a small bag unfortunately no one was at the front and waited. But the lack of response, I use a loud voice to get someone attention. Luckily the young man at the drive thru (was very nice polite and well mannered) that what customer service should look like.

I ordered thru drive thur because I'm on a 30 minute lunch. Had to go back because they messed up on my order. I went inside and I just needed 1 item to be fixed and the cashier asked for my bag and thru all my food away in the trash can and said we are going to remake your food. First of all you could of donated that to the homeless smh. So she went to the cook's and told them and they remade my food. When he gave it back to me it was still wrong. I explained it to him and when he took it back one of the cook's started to say "What Now" and started to mumble. I'm sorry kid that you guys messed up on my order. If you don't like your job or you feel that you can't make people's orders right maybe fast food is not for you. Next time do it right and you won't have to remake people's food.

Definitely not a fan of their new policy I was told went into effect tonight. Friday April 29th 10:49 pm and yes Howard road is the correct location im referring to. So I ordered through the app which is a really good app. And selected drive through as the method for my pick up. It's 1030pm at the time. I was told by the young monotone lady at the drive thru that the new policy is that all mobile orders must be picked up in the lobby. I asked what if it gave me the option to pick up at the drive thru. She repeated all mobile orders must be picked up in the lobby. I then proceeded to ask if that includes non doordash orders and none carrier order. She confirmed that includes all doordash, non carriers, and carriers. So everyone including the customer. There was no miscommunication I promise you that. I will be following up to make sure that is the real policy. If it is then OK. It's a bad policy I'll move on. If not, this employee should be held accountable for the abuse of power and providing false policy changes.