Snake Pit

So happy I finally came to Snake Pit Alehouse Whiskey Bar & Kitchen! This was my first time coming here.. When I got here the line was out the door but it wasn't extremely long. It was also moving at a fast pace so that was great. They have a lot of small menus right near the entrance which is nice so you have an idea of what to order.

We were looking for a place to go for happy hour and came across Snake Pit. The atmosphere was so relaxing. The bartender was a sweetheart. She apologized for taking a little while to get our drinks, but was working the bar by herself so I give her a lot of credit. The happy hour prices were pretty great. $7.50 for well drinks, $8.50 for the nachos. I highly recommend trying the nachos.

It pains me to do this, I used to come here a couple years ago when I lived around here and I loved this place. Tonight I decided to bring my friends here after a dinner to keep the party going. The ambiance was okay, we tried changing some songs on the jukebox and after that we observed some changes in our service. We had one older gentleman in particular that was serving us and he seemed dismissive and at times, rude. While we kept ordering drinks from our big party, we noticed he kept ignoring us and denying service at times. The night seemed okay for me until I wanted to close my tab. I noticed the same older gentleman was the one who closed me out. He was talking to a group of girls and was holding my check. When I asked him if I could please get the check so I could pay and leave, he not only shrugged me off, but basically shunned me infront of other customers. All I wanted was to pay and leave. After he did that I was upset and he left me waiting for what seemed like over 10min as he continued his conversation with the group of girls. I tried to get his attention, but there is only so much I could degrade myself. I tried to see if there was a manager I could talk to, but I was informed there wasn't one. The other younger bartender was great and responsive and actually provided great service, I tried to get his take and see if should reverse my decision on the matter, but then the older gentleman/ bartender came over to confronted me and my group. He said that because of the zero tip that we would never be served there again and told him why I did that, I'm not sure what he expected after being so rude to me. My group then proceeded to give him feedback on bad his service was that I was unaware of and they told him that I had vouched for this place so they were happy to come here, but somehow they felt they were slighted, some assumed it was discrimination they had experienced. I'm not sure what happened to this place, but I recall fonder times, drinking cheap yet high quality drinks with a vibrant dive-y atmosphere with staff that had a great time with the patrons. I hope it's just one employee giving us a bad impression. I have never felt compelled to leave such a negative review, until today. I hope management sees this, and I hope Snake Pit can get back to it's roots. Tonight I'm disappointed and embarrassed to have hyped this place up to my friends.