Burger King

This location (1900 Cooper Foster Rd. Lorain, Ohio) needs to be 100% restaffed. I have had MULTIPLE experiences of rude employees, managers and a lack of attention to detail resulting in botched up orders. They did brand new construction/a building to improve the look of the establishment. But NO NEED with the staff working at this location. They should either rehire ALL new people that have some excellent customer service skills or shut the place down completely! Awful place! Wish I could rate it 0

Socializing with each other is more important than getting orders done properly. Gave me cold food and an extra cheeseburger and fries that I didnt ask for because both the girls failed to check the bags. Asked for 2 kids meals: one cheesburger, one 4pcs chicken nuggets with apple juice and fries. The audacity to insinuate that I wanted something for free because I asked her to take it out and ring it up right because why would anybody pay $5.89 ringing them up individually for the same meal that cost $3.99? Then the manager comes over with a short temper and resolves my issue, but gets an attitude because I said I want to see the receipt of the action taken like it was my fault his coworkers rather hold a conversation and laugh and joke saying I wanted something for free instead of listening and taking my order or simply asking for help to begin with! Should have just went with my got and ordered from the Arby's across the street. It would have saved me the headache they gave me. That was my first time ordering from that location and most definetly be my last because they dont clean their ice or soda machine. I had sugar mold floating through out my drink. Very gross! Never again!

Used to be a nice place to get food. Past year has gone down hill. Only one line at lunch hour, inside stays closed. Constantly have to repeat order and half time have to go back and and wait in line for 15 minutes to get right order. Then wait in line and have order taker act like you are trying to get a free extra sandwich. Ordered BK King, cheapest meal on menu said minus cheese, confirmed and guess what get home and cheese melted all over it. Drive back wait another 15 minutes get interrogated by same order taker, then get to window ask young lady if she needs sandwich back, says no then he comes from no where while taking orders demanding my sandwich. With one line full of ppl to drive. Thought he was Manger shoved the sandwich in his hand and then found out lady was Mgr and he just order taker. So take it from me go down st to other BK or somewhere else or enjoy the circus there. Ps did apologize to lady for the scene of my attitude and loud voice. Also no reply or answer fr GM, DM of store. Writing email now to corporate.

I was sent in to place a group order. We couldn't get the app to work so I went in and placed it. 15 or so sandwiches, onion rings and fries for multiple people. I expected the woman at the counter to freak out or get upset. It was a huge order to just walk in and place. Lindsay was great. She had a smile the whole time. She took my order accurately the first time. She was thorough and friendly. The order was complete rather quickly. Everything was there. The entire order was 100% accurate, hot and fresh. Very pleased with this location, they've got it together. I drove past the rte.58 location to get to this one, glad it worked out.

As I said before I am not a fast-food person but my Aunt Shirley like their Whopper melts I like it kind of bread that they put them on but I was not able to eat if they were dry and the bread was burnt but that's okay like I said I'm a hard critic when it comes to food the service was good the people were friendly and my aunt Shirley's coffee was hot and we got it right away LOL prefer Burger King to McDonald's if I actually had to have fast food their onion rings are really good and the sauce the onion ring sauce is really good