Bubba's 33

My wife and I decided to try Bubbas 33 for the first time in Longview and must say the service was amazing. Waitress was amazing, manager Mike brought us a cup with menu and coupons in it, being it was our first time there. Was totally blown away by the amazing service. The food was great and the price was not bad at all. We definitely have paid more at a fast food place and not get anywhere near the service A+++ all the way

We should’ve known instantly, just to leave and try somewhere else. They were short staffed on Labor Day. We should’ve left then. We called specifically looking for chicken fried steak. The hostess said yes—it’s called southern fried chicken. FYI—that is NOT chicken fried STEAK. We should’ve left then. Hostess called me sweetie and baby—which I am neither. Should’ve left then. Mondays—hamburgers are $7.99, so we went that route. Should’ve left after 20 minutes. Almost 30 minutes later, they arrived. The first patty was edible, although well-done, not medium-well. Bacon was ok. My fried egg yolk was the right consistency, yet somehow they made the white part tough. We were going to get it to go, but the second patties (underneath the first) were totally inedible—rock hard and burnt to a crisp. Manager did comp meal and didn’t argue—His kindness is the only reason why this place is even getting two stars.

My girlfriend and I are regulars here. We always get the same thing each time, same drinks, etc. This go around, we had a new waitress (completely forgot her name, I am sorry). And was given excellent service. Got our food out, and it was wrong. No biggie! Mistakes happen! Everybody is human, and it’s bound to happen. My food was sent back to be corrected, but I didn’t get my corrected food back. Actually, I never got my food back. Again, no biggie, so I waited for my waitress. She comes, asks how the food was, explained what was going on, and she removed the item from our ticket. Awesome, it’s totally okay, like I said, mistakes happen, and I’m glad my lady got to eat. A manager (Matt, I believe.) came by, and greeted us. I explained what happened to him, and wanted to make sure everything was right on our end. I told him that we were completely okay, and we’ll be back to eat here again soon. Not 5 minutes later he comes back with a voucher for my and my girlfriend to here. A free dinner for two, which is awesome! I was hesitant on taking that, but he insisted on making our night right. I ended up giving that voucher to the couple next to us, because I wanted to pass it forward. Bubba’s 33 and it’s staff need to be PRAISED for their efforts and customer service. We’ve been to COUNTLESS restaurants over the years, and this location has proved to us that good customer service exists, and is still very active. We will be back here.

I got the Classic cheese burger it was medium-well done. I like mine well-done. It was very greasy and the salad was not that great. The steak with two sides was not worth 20$ The only thing I liked was the cheese sticks. It was liked eating at a fast food burger place. It was not worth 13.34 . Make sure you have money when you go they're super high. We didn't enjoy our first time there. The waitress was very sweet and kind to us.