Dunkin'

I only have one issue with this location. When I make a mobile order I typically give about 10 to 15 mins before I pick it up. The last few times when I went in to pick it up the order wasn’t started until I walked in and asked for it. I only mobile order because I work in the same building and it would be convenient for me to just walk in and pick up my order off the counter. This time I ended up waiting about 5 or 10 minutes in the store for my order. Other that that the workers are very nice and I enjoy my coffee!

I walked inside and waited for 10 minutes and never got acknowledged. I went to the bathroom, and came back, and flagged down someone who was in the back. She just looked at me and pointed at her headset. I turned and walked out the door and drove through the drive-through and asked, if they’re not serving people in the lobby anymore. She said she was busy helping people in the drive-through in a very rude tone. She wasn’t interested in helping me at all she continued to be rude and hateful, and I told her never mind I didn’t wanna bother her anymore and I drove off. I’ll NEVER go back to that location. Even if they are short staffed, that’s no reason to be hateful to people. All she had to do was tell me when I walked in that she would help me as quickly as she possibly could. I would’ve understood and waited.

This was my first time ever ordering from Duncan Donuts. I used the app to place and pay for my order for window pickup. I'm not upset about the long lines, or the person in the at the drive thru window. I'm upset that whoever got my order ready messed up my drink and the food tasted stale. This was before 10 AM but after 9:25 AM on Sunday 3/6/22. With as much traffic as they have, do they pull from the day old stock when they run out? And do they not read and pay attention to drink orders for specific add ons? Especially, when apparently, you are charged for almond milk? I can't say that I would recommend them at this time. I am disappointed because I expected a fantastic product based on name brand and advertisement.

Where to even begin. Horrible service honestly. Lines are super long and slow. Even if you go inside to order, it takes minimum 15 mins for a coffee and 2 bagels. You would think they could at least make the food and drinks properly but no. Bagels are always stale and burnt and the coffee always tastes old. Workers are always wasting time and slouching around on rush hour . Needs new management or NEW LOCATION

We arrived a couple minutes after they opened and they didn't have glazed donuts, bread for a sandwich or chocolate milk. My latte was made wrong and after all that the 3 donuts we did get were dropped haphazardly into the bag leaving no way to take them out without getting covered in chocolate. These donuts were also cold as if they were in a refrigerator. I would think a few minutes after opening the donuts would be hot or at least warm. I'm seriously disappointed in this place.

I use to love Dunkin' donuts. Unfortunately they have ruined that. The level of service has went down. I have the same complaint as others. The food is absolutely terrible now. I ordered old fashion donuts as usual. I swear the donuts tasted like they were a week old. (My opinion) They definitely were not fresh. My iced caramel machiato should have been made with almond milk. But it wasn't. (I'm not stupid I can tell the difference) LITTLE ROCK DUNKIN' DONUTS YOU HAVE LOST ME AS A CUSTOMER.

Love Dunkin's coffee! Consistently good, & delicious! Staff is friendly, but service is so slow. If you come any time between opening till noon, you will be waiting a good while. As in, 20 mins or longer. So many people leave the drive thru line because most people can't wait 30 mins. I'd give 4 or 5 stars, but the wait is way too long.