Runza

My husband and I ate here today for lunch at 1 pm. We come by here fairly frequently as its near our house. We've had some experiences that were better than others. Today's experience was fantastic! The service was great. Our order taker at the drive thru repeated it all back to us. She was friendly sounding and kind at the window too. Our order was all correct and cooked to perfection. It was seasoned well too. Thanks to the employees who were working 9/7/21 at 1 pm!

I have always had good customer service here. Then there is that one person who just shouldn’t be working at the window. Last week I came thru the drive thru, minding my own business came to the window. I have a big pickup with wide mirrors, so I can’t get right up at the window but no big deal. I wanted to use Apple Pay. First, he asked if he could have my phone… defeats the purpose. Then he, with attitude, stuck the card reader somewhat out the window. No issue with the card reader. I just reached over and it was done but the attitude I could do without. Then he said “most people are closer to the window when doing that… I guess they are younger”. I was in shock by this comment. So I told a few friends to see if my WTH was correct. They could not believe a teenage kid, or anyone in customer service for that matter, would speak to me like that. That is why I am writing a review, to let you know how awful this interaction was. Makes me think twice about spending my time and money at this particular restaurant.

My first experience! Awesome awesome awesome. I highly recommend the original. Flavors are a perfect blend. This is like going back to my grandma's! Which is amazing! Staff was friendly, establishment very clean. Service was prompt, and food was fresh and hot. If you've never had a Runza you are truly missing a piece of old school homemade best ever comfort food. How can something so simple be so tremendously good?!