Panera Bread

So disappointing. I have been a customer for years. The food has been great. I don’t know if it’s just this location but I have eaten here a couple of times over the last month or so, and the quality has really gone down. I ordered a salad and it tasted like it was previously frozen. The half of sandwich (Mediterranean Veggie) was the smallest I’ve ever seen. It’s smaller that a regular half of sandwich. I hope this is just this location and maybe they just need new management. In any case, I will not be back to the Center City location.

It's a bussling place with casual music playing in the background. Its good for studying and relaxing. The food overall prioritizes health: no junk food. Theres sandwiches, breadbowls, and tons of varieties of juice. Its very proficient in its services despite the fact there's only two stores in the city.

I received my order and it did not look anything like the picture. I was sooooooooooooooo disappointed, especially the mud soup which was supposed to be onion soup with cheese. Hardly any cheese and I asked for extra. I ordered from the Arch Street Panera in Phila., PA The quality of the food has really gone down. Won't be ordering food anymore from you. I even gave a tip Wow.

I placed an online order around 11:00 a.m. on Friday and it came up that delivery will be at 12:17. I ordered for eight co-workers totaling over $100. This was lunch for my department a very nice gesture from my boss. Well, I followed their online tracking map and it looked like everything was on time. It gave me the driver's name and number. About 12:20 I called the driver because it was delayed and he said he's been in and out of the store for the pickup. They kept telling him it would be ready in 5 minutes. He seemed frustrated. Bottom line they canceled the whole order and refunded us the money at 12:25, no explanation just canceled with an online notice. I called the corporate office, was on hold for a while & explained it to them. The only thing they could do was apologize and confirmed it had been canceled. I called the location on North 12th Street in Philadelphia and the manager (she) put me on hold for 10 minutes. Never came back. I called the second time and got a different manager (he) and told me they did not have enough people to fulfill the order. What a disappointment! And unprofessional! We will not order from them again. There are so many people looking for work, they need to hire people. And if there's a shortage of staff that should be on their online ordering. They definitely need a management clean out.

Traveling through Philly and stopped in for a coffee break while waiting to head to DC on the afternoon train. I admit I looked a bit rough around the edges having been up all night. The store manager came to my table while I was listening to a podcast. I at times listen with eyes closed. He abruptly told me he can't let me sleep there. What? His energy triggered a couple barks from my service animal which brought another snide comment from the manager. I realized I was in a neighborhood in Center City with homeless folks. I guess the manager thought I fit the profile. Not cool or professional. I left quickly