Bojangles

This trip to Bojangles was definitely an interesting one. To sum it up, they earned four stars after an otherwise terrible experience. If you want the details, read on : We visited the drive thru and ordered two chicken Supreme snacks, one large fries, and a three piece two thighs and a leg combo, with three thighs instead of the leg. So far so good. A moment later, the order-taker came over the speaker to let us know that they were out of thighs, but they cook in 8 minutes. We said we would gladly wait, and we moved forward to pay for our food. They took our payment as normal, then asked us to pull forward to the end of the handrail area and they'd bring out the food. Literally 25 minutes later if sitting at the door waiting for our food, my wife decided to call the store. Please note, we would have just walked in to check, but the doors are kept locked and we wouldn't want to go in and require them to clean behind us anyway. Anyway, they apologized and made it clear that they didn't even start breading the chicken when we had ordered it. Meaning they had to bread it, then fry it, hence the wait. She then said it would be out momentarily, and it was. We drove back to our workplace only to realize that our fries weren't included in the order. I decided to drive back and gave them a call when I arrived and they brought the fries out to the wrong side of the store. About three minutes later 👀 they realized I was at the main entrance and delivered me two large fries (we paid for one).. They apologized for the poor experience, and went back inside. So yeah, a bad experience, but they did what they could to make it better and we will certainly go back to give them another chance. If the ordering continues to be an issue, we will of course update our rating.. For now, four stars.

I love Bojangles! But it's just so hard to find friendly people! I wasn't treated rudely, just a pet peeve of mine. Chicken biscuit was nice and hot. But it was closer to 11 AM and I asked for Bo Rounds. They substituted the fries. Not that I minded, but it would have been nice to have been told first. But that gets back to the lack of communication skills most younger people suffer from. Overall, the food was good. I'll return.

I received poor customer service, all I ordered was eight biscuits and a family coleslaw The family coleslaw was not even filled up halfway. I asked why is it only filled up halfway she responded "I didn't pack the coleslaw"... Management needs to re-train the employees how to perform better customer service. I asked to exchange for a full coleslaw instead she handed me a small personal coleslaw which did not even equivalently equal a full family coleslaw.